Telecare Officer
1 week ago
Teqniq is searching for a **Telecare Officer** to work in the public sector.
35 hours per week.
3 months contract.
09:00-17:00
Efficient Front-Line Service
Contribute to a team that provides a comprehensive and effective Telecare service. This includes offering information, advice, and assistance to service users, customers, and agencies. Be the first point of contact for calls requiring actions or visits by Telecare Officers, out-of-hours staff, or other agencies.
Situational Assessment and Action
Assess service user needs through the Jontek system, telephone, or in person. Take appropriate actions, which may include home visits or welfare checks, and provide first aid or personal hygiene care when needed, following established procedures.
Telecare Equipment Management
Assess, install, program, and instruct service users on the proper usage and testing of Telecare equipment. Resolve faults, replace, or remove equipment in service users’ homes as necessary.
Collaboration and Service Implementation
Actively support the implementation and facilitation of Telecare and out-of-hours services. Work closely with staff and external agencies to maintain high standards in service delivery.
Flexible Working Arrangements
Perform duties according to a 24-hour, 365-day rota pattern. This includes shift-based roles and standard 9-to-5 roles to meet service demands.
By defining these responsibilities clearly, we ensure that the team can work efficiently and provide high-quality support to our clients while maintaining smooth operations.
TEQ-0125-RQ1444919
INDAR2
Pay: £21.58 per hour
