Customer Service Advisor, Responsible Gambling
7 days ago
Who we are looking for
An individual looking to join our Responsible Gambling Support team with a desire to help and support customers.
You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures.
Responsible Gambling is extremely important to us and our dedicated support team will help our customers by promoting safer gambling.
Your progression and success will be supported from your very first day with an excellent training programme and continuous development throughout your journey with us. The position is offered on a full time basis working any five days from seven between 07:00-23:00.
In return, we offer a competitive salary, generous bonus scheme, long service recognition and a wide range of other benefits. The starting salary for this position is competitive increasing to £25,688 per annum upon successful completion of training.
This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.
Successful applicants will need to provide proof of eligibility to work in the UK.
- Preferred skills and experience- Exceptional listening skills.- Excellent communication skills.- Motivation to put the customer first.- Effective problem solver.- Passion for adhering to policies and procedures.- Willingness to learn.- Ability to multi-task; with strong attention to detail.- Displays an understanding to customers’ needs.- Confident decision maker to support our customers.- Main Responsibilities- Providing support to customers who demonstrate signs of problematic gambling.- Using internal tools to assist and take ownership of customer enquiries.- Liaising with internal departments.- Escalating queries where necessary.- Promoting safer gambling.- Awareness of policies, procedures and licensing requirements. Dealing with responsible gambling queries and complaints.- Want to become part of the team?- The benefits of working with us
- Bonus Schemes- Recognition for your performance and hard work.- Company Pension- Preparing you for later life with a top pension.- Employee Assistance Programme- Supporting the wellbeing of you and your family.- Eye Care- In a digital world, we help take care of your vision.- Income Protection- Your income is protected, just in case.- Life Assurance- Peace of mind for your family in any eventuality.- Tax Free Childcare Scheme- A bit extra in your pocket to help with your little ones.- Life Events and Long Service- To celebrate your big occasions, dedication and hard work.
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