Customer Service Claims Handler
6 days ago
**Customer Service Claims Handler**
**Bristol (BS1)**
**£19,220 to £25,000 + up to 10% annual bonus + benefits**
- **Multiple positions available**:
- **Full training provided and great career development prospects**:
- **Flexible home-working options that can suit you**
**About the role**
As a Customer Service Claims Handler in our Bristol office, you’ll be part of a 140-strong team that manages our customer’s property or motor insurance enquiries, from initial claim through to settlement.
We’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am and 6pm. As well as no weekend working, we offer homeworking options that can be suitable for you.
At NFU Mutual we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You’ll engage with our customers, NFU MutualAgents and a variety of third parties to gather the necessary information that’ll help you make fair decisions on our customer’s claims. We always look for ways to settle our customers’ claims, this means less no and more yes, which makes working in our claimsteam altogether more satisfying and rewarding.
To help you become the best you can be, we provide comprehensive training that includes 4-6 weeks in a classroom environment. And when the training is complete, we’ll provide a supportive learning environment so you can confidently start your Claims Handlerjourney. Your line manager will also support you to build a personal development plan which you can expect to have conversations about all year round.
You’ll be joining a thriving and vibrant team in a lively office with everything you need, including plenty of break-out spaces, well-equipped kitchens, free tea and coffee, and a weekly delivery of fresh fruit. We’re only a short walk from local shops,cafés and restaurants. And getting here’s easy too - we’re close to Bristol Temple Meads station and local bus routes and there’s on-site bike storage.
We’re a team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations.
- We’re committed to protecting your health and wellbeing during our recruitment process, so all our interviews are currently being held virtually via Microsoft Teams._
**About you**
Any insurance experience would be welcomed but isn’t essential as we’ll provide excellent training and ongoing support. To join our team, you’ll ideally:
- Have a passion for customer service and proven experience in a customer-facing role
- Be an empathetic, supportive communicator who listens and responds to customer’s needs
- Continually adapt your approach and easily multi-task in a fast-paced environment.
**Benefits and Rewards**
When you join our team,?you can expect?a supportive culture?and?an?attractive range of?rewards and benefits?including: ?
- Annual pay review
- 25 days annual leave + bank holidays + buy more holidays if you love to travel
- Health and Wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme
- Contributory pension scheme, up to 20%, including your 8% contribution?
- Access to savings at High Street brands
- Unlimited access to £500 Refer a Friend bonus scheme
- Season ticket loan to help with your travel costs
- Opportunity for funded Chartered Insurance Institute learning and professional development.
- Employee discounts on a range of NFU Mutual Insurance products.
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