Front of House Team Member

**Company description**

The Living Room Cinema is a new independent cinema which opened in Liphook in April 2022. A welcoming home-from-home at the heart of the community, we are a local cinema like you’ve never experienced before. We care about our surroundings, our environment, our experience and our people, but most of all we care about our guests.

**Job description**

Front of House Team Members will become brand ambassadors for The Living Room Cinema in Liphook. As a Front of House Team Member, you will be responsible for always delivering outstanding customer service whilst also identifying and meeting individual guest needs to ensure a first-class cinema experience. You will support the cinema team by promoting our company values and maintaining an efficient cinema operation aligned with our policies and procedures, whilst safeguarding our excellent reputation with our customers and community.

**We are currently only able to offer part time hours which can be increased in time.**

**ROLE RESPONSIBILITIES**:

- To be polite, friendly and welcoming to all guests and visitors
- To give accurate information about any of the content showing and using knowledge of film genres and show times, confidently recommend titles to guests
- To become a competent multifunctional team member in all operational aspects of the role including confidently assembling and serving our food and beverage offerings in a quick and efficient manner, maintaining high levels of service throughout (tasks include preparing and serving specialty coffee, cocktails, handmade food and more)
- To actively promote the value and benefits of our membership scheme to our non-member customers
- To accurately record all sales transactions through electronic POS
- To maximise retail profitability by maintaining excellent product knowledge of our food and beverage proposition
- To minimise retail loss by maintaining effective merchandising of our products and accurately recording wastage when appropriate
- To confidently challenge and enforce identification checks for age-restricted products including films and alcohol sales through appropriate policy and procedures (BBFC Certification / Challenge 25)
- To actively combat film piracy by carrying out robust auditorium checks and appropriate monitoring techniques
- To follow all relevant Food Hygiene regulations and Health & Safety policies
- To complete accurate food safety documentation to establish full audit compliance
- To maintain high levels of cleanliness and hygiene throughout the venue
- Adhere to all policies and procedures set out by the business
- To undertake reasonable duties outside of this description on an ad hoc basis when required

**PERSON SPECIFICATION**:

- We’re in the entertainment business, so an avid interest in movies and all things cinema is a must
- Passionate about delivering exceptional customer service
- **Experience in a similar hospitality food and beverage role, preferably in a café (barista) or bar environment, is highly desirable**:

- Experience in a similar customer facing role, preferably in a cinema / theatre environment, deesirable but not essential
- Be a confident communicator with both guests and colleagues
- Be confident when dealing with diverse groups of people both externally and internally including key stakeholders in the business
- Have the ability to learn new skills and to adapt to new situations
- Have the ability to work independently and demonstrate initiative
- Have a real passion for integrating the cinema into the heart of the community
- Take pride in your own performance and the quality of the work delivered
- Be a real self-starter and determined to succeed with the drive to deliver outstanding results
- **Be available to work at key business times including evenings, weekends, school holidays and public holidays**

**WHY WORK FOR THE LIVING ROOM CINEMA?**

Put simply, we will strive to be the best employer in the area. We want to be known for providing a rewarding and stimulating working environment, showing flexibility and understanding towards our employees.

As well as competitive pay and an employer pension scheme, you can enjoy a range of other perks and benefits such as cinema tickets, a generous holiday allowance and other employee benefits.

Most of all though, we strongly believe that you should love what you do. We will make sure that it is always a pleasure to come to work and, like us, you will be proud to work for The Living Room Cinema.

**Job Types**: Full-time, Part-time

Pay: £7.55-£12.21 per hour

Additional pay:

- Tips

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Sick pay

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Application question(s):

- Are you able to work weekends, evenings and during school holidays on a regular basis?

**Experience**:

- Bartending: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person