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Senior Pensions Administrator
3 weeks ago
We are looking for someone to join our small team, made up entirely of Senior Pensions Administrators, that delivers a full range of Defined Benefit pension administration services to our client’s executive pension scheme. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration.
We are looking for someone who has a good level of background pensions technical knowledge and who is methodical, questioning and accurate. On a daily basis the team has to consider Lifetime and Annual Allowance limits, scheme max and EFRBs. Therefore, this is a good role in which to test and improve your knowledge of pensions legislation.
Business Functions:
Equiniti helps organisations to meet their regulatory requirements and undertake complex tasks, by combining specialist expertise with market-leading technology. Our technology platforms and solutions are used by 70% of the FTSE 100. Equiniti is listed on the main market of the London Stock Exchange.
From working within the UK financial industry to providing services to public sector organisations, we deliver highly accurate, flexible and effective services to clients across a range of sectors.
The expertise of our 4,300 people in the UK and India enables us to provide industry-leading specialist services to our clients, and in turn their customers, who are typically employees, pensioners, shareholders and consumers. We look to employ people who, like us, put the customer at the heart of everything they do.
Core duties and responsibilities:
- Providing an administration service to customers as per SLA
- Processing of a wide range of routine and non-routine documentation within defined procedures
- Calculating automated and manual pension benefits
- Check calculations and communications produced by other members of the team
- Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements
- Drafting of non-standard correspondence in response to customer enquiries
- Inputting customer details and accessing customer information
- Collating and analysing data and producing routine reports, schedules and summaries in order to update customer records, resolving customer queries
- Provision of technical guidance to members of other teams
- Carry out projects and ad-hoc activities as determined by Team Manager
Skills, Attributes and Behaviour:
- A proven track record and able to demonstrate good knowledge of defined benefit pension scheme.
- Able to work as a part of a team and on own initiative.
- PMI qualifications preferable, but not compulsory
- GCSE (or equivalent) Maths and English Grade C
- Good written and communication skills
- Ability to develop working relationships
- Ability to work to work within laid down processes and procedures
- Awareness of scheme rules, industry regulations, and current pensions legislation Microsoft pc packages
- Experience of dealing with external clients
- Working to SLAs.
EQ Benefits
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
- 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
- A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.
- 4 x Life Assurance.
- Company sick pay (2 months full pay, 2 months half, following probation).
- Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
- Discounts with major retailers (EQ Wins).
- Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.
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