Head of Professional Services

At CTS we deliver IT services covering IT strategy, technology platforms, cyber protection and managed services. Our aim is to deliver world-class IT services that transform the user experience and operational success of Law Firms and Barristers’ Chambers, via cloud-based technology. We are dedicated to focusing on IT services that suit our client’s individual needs and shaping our services around the unique requirements of legal sector firms and their users.

Our reputation is built from our passion and commitment to delivering service excellence with integrity. We invest in our teams and in creating an inclusive culture that rewards ambition and encourages freedom to think.

Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day.

Right now we are looking for a Head of Professional Services to join our Tech team.

**Role Profile**

As the Head of Professional Services at CTS reporting to the CTO, you will lead a team of highly skilled technical cloud solutions specialists and architects to deliver hands-on, technical consulting to our clients, designing and implementing cloud and infrastructure solutions.

You will be motivated by building high-performing teams to deliver a world-class service to our clients, have prior Professional Services and organisational leadership experience with excellent communication skills, and be a strategic problem-solver.

You will be providing technical leadership across all aspects of the Professional Service Team. Critically, this role will involve keeping the Company at the forefront of new technologies and services.

**Key Responsibilities**:
**Lead the teams to achieve the following**:

- Lead a team of highly skilled technical consultants and solution architects to deliver Management Service Solutions to external clients. Working closely with PMO to ensure effective and efficient delivery of implemented solutions.
- Create service offerings aligned to enterprise and commercial market segments, including value positioning, the scope of services, collateral and pricing.
- Lead delivery of consulting, education and implementation services to our clients, overseeing resource management, project delivery and operational success metrics.
- Own operational metrics, such as time-to-value, client satisfaction and on-time completion of projects.
- Be accountable for services financial goals and metrics, including utilisation and gross margin
- Provide technical pre-sales assistance to guide/shape new opportunities and provide input to Sales proposals through estimates & statements of work
- Manage team utilisation to ensure an appropriate balance of chargeable and non-chargeable utilisation
- Oversee and support team activity to ensure this is progressing to plan/budget & customer satisfaction. Provide expert consultancy services to plan, architect, document, build, test, migrate and transition to service
- Owns the Professional Services toolset, maximising adoption within the team, driving automation to leverage efficiencies and deliver an improved service to clients
- Build external relationships with trusted third-party providers in the delivery of solutions
- Manages team performance, setting objectives and continued development
- Provide Management Reporting for team chargeable v non-chargeable utilisation and overall utilisation of the team

**Essential Criteria.**
- Experience managing technical, cross-functional professional services teams (e.g.consulting, implementation, project managers) and delivery partners within an MSP Environment.
- Demonstrated experience building and scaling a professional services business with accountability for financial targets.
- Experience in a private cloud data centre and Infrastructure platforms including storage, virtualisation and data protection along with public cloud deployments, managed security/MDR and networking.
- Ability to build strong relationships and influence people at all levels
- Talent for delivering results on time, on budget, and to the very highest standards
- Knowledge and key experience in IT Project Management / Prince / Agile
- Self-motivated and ability to manage multiple conflicting priorities
- A structured and methodological approach to activities

**Benefits**

**We pride ourselves in providing everything you need to feel happy, healthy, developed and resourced. There are more than a few reasons to be part of our amazing team.**
- Annual salary: Competitive DOE
- Hybrid working
- 37.5 hours per week
- 25 days holiday + Bank Holidays + your birthday off
- Enrolment into our Company Pension Scheme
- Wellbeing programme including an Employee Assistance Programme
- Instant access to our Benefit Hub
- Training and development programme tailored to your role and career aspirations