Current jobs related to Resident Liaison Officer - Gosport - Novus Property Solutions

  • Neighbourhood Officer

    21 hours ago

    Gosport, United Kingdom BDS Northern Full time

    BDS are currently recruiting for a Neighbourhood Officer to work in the North East for a well established housing association. Working in collaboration with team members and legal advisors, you will prepare and support officers with producing documentation, reports, issue and serve notices of intention to seek possession, injunctions, or other legal notices...

  • Care Home Deputy Manager

    2 weeks ago

    Gosport, United Kingdom TribePost Ltd Full time

    Care Home Deputy Manager (Maternity Cover) - Quality, Systems and Risk Manager£41,944 FTE (rising to approx. £44,000 in April 2026, subject to pay award)Thorngate Churcher Trust are now recruiting for a Care Home Deputy Manager!Care Home Deputy Manager (Maternity Cover) – Quality, Systems and Risk ManagerLocation: Gosport, Hampshire, PO12 3BESalary:...

  • Care Home Deputy Manager

    1 week ago

    Gosport, United Kingdom Bell Performance Full time

    Care Home Deputy Manager (Maternity Cover) Location: Gosport, Hampshire, PO12 3BE Salary: £41,944 FTE (rising to approx. £44,000 in April 2026, subject to pay award) Contract: Full time, Permanent - Maternity Cover Deputy Manager responsibilities until July 2026 Hours: Full-time 37.5 hours or Part-time 30 hours Thorngate Churcher Trust is seeking a...

  • Care Home Deputy Manager

    1 week ago

    Gosport, United Kingdom Thorngate Churcher Trust Full time

    Care Home Deputy Manager (Maternity Cover) - Quality, Systems and Risk Manager Location: Gosport, Hampshire, PO12 3BE Salary: £41,944 FTE (rising to approx. £44,000 in April 2026, subject to pay award) Contract: Full time, Permanent - Maternity Cover Deputy Manager responsibilities until July 2026 Hours: Full-time 37.5 hours or Part-time 30 hours Thorngate...

  • Conveyancing: Consultant Solicitor

    2 weeks ago

    Gosport, United Kingdom Taylor Rose Full time

    OverviewConveyancing: Consultant Solicitor & Lawyer Opportunities4 days ago Be among the first 25 applicants. This range is provided by Taylor Rose. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.What you’ll doResponsibilities are not detailed in the provided description.QualificationsSolicitors,...

  • Administrator

    2 weeks ago

    Gosport, United Kingdom Maritime Services Group Full time

    **Role Requirements** We are looking for an administrator to work within our Learning and Development (MTA) business within our company, 'The Maritime Services Group'. As the Administrator you will: - Process student assignments and author marking - Chase author marking - Update the Excel Spreadsheet - marking tracker and ensure that all relevant...

  • Repair Surveyor

    1 week ago

    Gosport, United Kingdom The Oyster Partnership Full time

    Repair Surveyor / Building Surveyor (Contract) The company is a local authority focused on maintaining and repairing properties within their district. They are committed to providing responsive repairs and maintenance services for their housing stock, ensuring high standards of quality and safety for residents. The position is for a Repair Surveyor or...

  • Repair Surveyor

    1 week ago

    Gosport, United Kingdom The Oyster Partnership Full time

    Repair Surveyor / Building Surveyor (Contract) The company is a local authority focused on maintaining and repairing properties within their district. They are committed to providing responsive repairs and maintenance services for their housing stock, ensuring high standards of quality and safety for residents. The position is for a Repair Surveyor or...

  • Construction Site Administrator

    17 hours ago

    Gosport, United Kingdom Intro Group Full time

    Intro Construction Recruitment is collaborating with a leading construction firm engaged in exciting and innovative projects. We are currently seeking a dedicated Construction Project Administrator to join our project team on-site. This role is crucial in ensuring the smooth operation and administration of our construction projects. Key Responsibilities: ...

  • Administrator

    1 week ago

    Gosport, United Kingdom Mitie Full time

    **Administrator - Personnel Office** An opportunity to join an experienced, versatile team, delivering first class administration services to our world class Armed Forces personnel. **Position Overview** Based in the Personnel Office HMS SULTAN, this role provides a broad and flexible service to meet the contracted administration requirements of the Armed...

Resident Liaison Officer

2 weeks ago

Gosport, United Kingdom Novus Property Solutions Full time

**Resident / Contract Liaison Officer**

**Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 750 colleagues in 21 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

As a result of our success, we have an excellent opportunity for an enthusiastic** **Resident Liaison Officer **to work on our Social Housing Kitchen and Bathroom Refurbishment, Planned Works programs in Gosport

**Benefits;**
- Competitive salary
- 26 Days Hols & Bank holidays - option to buy or sell holidays
- Company pension scheme - up to 7.5%
- Fleet Van
- Discounted Healthcare Scheme
- Highstreet & lifestyle discounts
- Enhanced Maternity and Paternity pay
- A day paid volunteering per year
- Length of service awards
- Any many more.**

**Summary - **Contract/Resident Liaison Officer**

You will act as the ‘voice and face’ of Novus so demonstrable experience of delivering customer focused services in a demanding public facing environment is essential. Dealing with the various enquiries and issues our diverse customer base will have.

The role will involve taking the lead in dealing with customer enquiries and issues relating to the various types of works our Operational team and Sub Contractors perform in our clients’ residents homes.

The purpose of this role will be to support our Operational team in achieving customer satisfaction through liaison with customers and internal teams to ensure our repair and improvement work is carried out with mínimal impact to the customer.

**Main Responsibilities - **Contract/Resident Liaison Officer**
- To lead on delivering all added value contractual commitments
- Responsible for managing and delivering social value and customer service
- Responsible for supporting site or contract with liaison between customers, clients and wider community
- Delivering Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, it is vital that you have a passion to go the ‘extra mile’ for each contract your Liaison role support
- The role will involve taking the lead on dealing with enquiries and issues relating to various types of works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
- Planning and diarising community, skills and employment initiatives to carry out for the whole year, trying to keep these in line with the Social Value Act
- Establish an effective communications system to keep all the site team informed and maintain good relationships with the customers and construction team
- You will coordinate the distribution of information regarding upcoming works and maintain information concerning contractual commitments
- Carry out site visits with client and customers who may be involved in improvement works
- Providing an overview of current and proposed improvement works
- Dealing with queries, responding to complaints and resolving concerns in a positive manner
- Initiate / generate technical instructions, site notes and other site observations
- Identify possible case studies where we have shown excellent Customer Service and Social Value impact to communicate to our clients and for use in tendering new contracts
- Manage any reporting required for the Contracts this role is responsible for supporting
- Promote all good news stories and all initiatives with Marketing to ensure that we are capturing the good work we do

**Key skills and Qualifications**
- Must have confident presentation and communications skills
- Excellent IT skills, proficient in the use of MS Office
- Must hold a Full UK Driving Licence

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

**Experience**:

- Social Housing: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: On the road