Administrator

**On-Site**: Unit 1, Bumpers Way
Bumpers Farm Industrial Estate
Chippenham, Wiltshire
SN14 6LH United Kingdom

**JOB SUMMARY & SCOPE**:
We are seeking a versatile Administrative Assistant to provide essential support across multiple business functions, including purchasing, customer service, and general operations. This role is critical in ensuring smooth administrative processes for the business, with close collaboration with our sales, operations, and finance teams.

As part of the role, you will process customer orders, vendor purchase orders, and manage associated responsibilities in line with established procedures. You will also act as a first point of contact for queries and provide high-quality administrative support to the team.

You’ll need to have great attention to detail, and have a great skillset in general administration and following processes. We’re open to full-time or part-time hours. The position is hybrid with circa 3 days per week in our Chippenham office. You don’t necessarily have to have the experience in sales or order processing specifically, if you are a skilled administrator who is keen to learn then you’ll fit right in.

**KEY ACCOUNTABILITIES**
- Order Processing: Review and process customer orders and vendor purchase orders within agreed timelines.
- Returns Management: Manage, raise, and track Return Authorisations (RET) for customers and vendor returns (VRA).
- Communication: Build and maintain regular communication with key vendors and customer contacts.
- Documentation: Assist with the creation of commercial invoices, export documentation, and liaise with Supply Chain as needed.
- Order Book Management: Support the management of open Sales and Purchase Order Books, including preparation for and participation in relevant meetings.
- Query Resolution: Handle and resolve internal and external queries related to orders and fulfillment.
- Status Updates: Communicate order status changes or delays to relevant individuals or teams.
- Portal Administration: Provide administrative support for major partner and vendor portals.
- Coordination: Liaise with Operations and Technical Services to prioritize order delivery involving technical or on-site services.
- Account Management: Set up new customer delivery accounts and update existing information as required.
- Reporting: Prepare and distribute monthly and ad-hoc reports related to sales and purchasing activities.
- Feedback Communication: Relay feedback or challenges from customers, partners, or internal stakeholders to the appropriate teams.
- Continuous Learning: Maintain a strong understanding of core products and services related to your role.
- Ad-Hoc Duties: Perform other administrative tasks as required to support the smooth running of the business.

**EDUCATION + EXPERIENCE + KEY TRAITS**
- Educated to GCSE level or equivalent (minimum of 5).
- Prior experience in an administrative role, particularly in purchasing, order processing, or customer service, is advantageous.
- Proficient in Microsoft Office Suite, with strong Excel skills.
- Experience with NetSuite and/or Salesforce is beneficial but not essential.
- Ability to manage, prioritize, and complete tasks within demanding deadlines.
- Strong organizational skills with excellent attention to detail.
- Self-motivated, accountable, and adaptable to change.
- Effective time management and interpersonal skills.
- Flexible, with a willingness to take on new responsibilities as needed.

**TYPICAL PERFORMANCE TARGETS**
- ** DRIVEN**:Ability to work to demanding delivery deadlines and operate against Key Performance Indicators
- ** CUSTOMER FOCUS**:Builds and develops effective working relationships with the wider team
- ** INNOVATIVE**:Effectively and efficiently gathers data to make informed decisions
- ** COLLABORATION**: Actively contribute to team efforts and the overall success of the business.

**LANGUAGE SKILLS**

Primary language used in daily operations is English.

**SUPERVISION**

Role does not involve management of employees.

**DECISION MAKING + REASONING**

Able to take accountability and responsibility for business target delivery and decision making.

**WORKING RELATIONSHIPS**
- Administrative Teams
- Sales and Finance Teams
- Customers and Vendors
- Internal Teams Across the Business

**Peak Technologies Commitment to Employee**

We are committed to promoting a safe and inclusive environment. It is the actions of all parties, Peak Technologies and its employees, that ensure we are all treated equally during our time in the business.

All employees will receive equal treatment regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Each person shares responsibility for achieving safe working conditions. You must take care of your own health and safety and that of others, observe applicable safety rules and follow instructions for the safe use of equi