Service Support Coordinator

2 weeks ago

Oxford, United Kingdom FOCUS 4 U LTD Full time

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. Focus Group are supporting our subsidiary company - STL Communications recruit and grow. The team at STL Communications are industry experts based in Witney, who's role is to increase revenue within the technology sector, manage existing accounts to retain revenue and provide a first-class service to all customers. Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of all our Focus Group companies. Our people make the difference We are now recruiting for a Service Support Coordinator The Operations team ensures the process from order to cash remains punctual, efficient and the client receives exceptional customer service. This position is to support our clients to efficiently manage and resolve incidents in all aspects of communication and IT. Principal Responsibilities/Duties - Be the first point of contact for customers providing outstanding customer service - Efficiently manage fault triage, therefore managing incidents and escalations for more complex resolutions to meet SLA's - Be responsible for "First touch" fixes such as password resets, minor programming, deployment of new users - Work with our partner companies and other 3rd parties to resolve issues - Ensure customer documentation, administration and reporting is completed in a timely manner within the company's expectations - Work in accordance with our company procedures and policies Essential Skills - Strong organisational skills, with the ability to prioritise within SLA - Excellent communication skills, written and verbal - Experience in a customer facing role, either face to face or remotely Desired Skills - Experience in a technical role, or with a managed service provider - Experience working on an MSP Support desk At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.

  • Customer Service Coordinator

    5 days ago

    Oxford, United Kingdom The Fedcap Group Full time

    Customer Service Coordinator (Engagement Coordinator) Join to apply for the Customer Service Coordinator (Engagement Coordinator) role at The Fedcap Group Salary: £25,436 Location: Oxford (office-based with occasional travel to local Job Centres) Hours: Monday–Friday, 9am–5pm Be the friendly first connection that helps people move forward. As a Customer...

  • Senior Support Worker

    3 weeks ago

    Oxford, United Kingdom Creative Support Careers Full time

    Are you passionate about delivering high quality, respectful, and person centred care and support to individuals in the heart of Oxfordshire? Creative Support are looking for an enthusiastic, motivated and experienced individual to join us as a Senior Support Worker to work in our supported living service in Headington, Oxfordshire. As a Senior Support...

  • Senior Support Worker

    3 weeks ago

    Oxford, United Kingdom Creative Support Ltd Full time

    Are you passionate about delivering high quality, respectful, and person centred care and support to individuals in the heart of Oxfordshire? Creative Support are looking for an enthusiastic, motivated and experienced individual to join us as a Senior Support Worker to work in our supported living service in Headington, Oxfordshire. As a Senior Support...

  • Senior Support Worker

    5 days ago

    Oxford, United Kingdom Creative Support Full time

    Up to £13.00 per hourHeadington, OxfordFull-TimeAre you passionate about delivering high quality, respectful, and person centred care and support to individuals in the heart of Oxfordshire? Creative Support are looking for an enthusiastic, motivated and experienced individual to join us as a Senior Support Worker to work in our supported living service in...

  • Administration & Support Coordinator

    3 days ago

    Oxford, United Kingdom AMD Full time

    Office Administrator & Project Coordinator – London Office At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared...

  • Service Coordinator

    2 weeks ago

    Oxford, United Kingdom Mitie Full time

    **Job Overview** **Contract Type**: Permanent, Full Time **Location**: John Radcliffe Hospital - Headington, OX3 9DU **Hours**: 40 hours per week In your new role as a Service Coordinator will allocate cleaning duties, manage and control the issuing and usage of cleaning materials and provide inductions and specific training on equipment, cleaning...

  • Customer Service Coordinator

    4 days ago

    Oxford, United Kingdom The Fedcap Group Full time

    **Salary**:£25k + £500 retail vouchers **Location**:Oxford or Reading. Office-based role with occasional travel to local Job Centres. **_Who We Are _** Fedcap is a not-for-profit organisation committed to improving people’s economic wellbeing. Delivering a range of employability programmes and services, we passionately believe that good work is part...

  • Customer Service Coordinator

    5 days ago

    Oxford, United Kingdom The Fedcap Group Full time

    Job DescriptionSalary: £25,436Location: Oxford (office-based with occasional travel to local Job Centres)Hours: Monday–Friday, 9am–5pmBe the friendly first connection that helps people move forwardAs a Customer Service Coordinator (Engagement Coordinator), you’ll play a key role in helping people join the Restart programme and move closer to...

  • Customer Service Coordinator

    5 days ago

    Oxford, United Kingdom The Fedcap Group Full time

    Job DescriptionSalary: £25,436Location: Oxford (office-based with occasional travel to local Job Centres)Hours: Monday–Friday, 9am–5pmBe the friendly first connection that helps people move forwardAs a Customer Service Coordinator (Engagement Coordinator), you’ll play a key role in helping people join the Restart programme and move closer to...

  • Service Spares

    1 week ago

    Oxford, United Kingdom Oxford Instruments Full time

    A technology company in Oxford is seeking a Temporary Spares Coordinator to support their engineering and service teams. The role involves managing service inventory, handling customer repairs, and overseeing the service exchange process. Ideal candidates will have strong organisational skills, problem-solving capabilities, and attention to detail,...