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Team Support
2 weeks ago
About the role
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.
**Customers are at the heart of everything we do.**
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for
- Understanding what may be getting in the way of individuals delivering a great service and actively remove these obstacles with them.
- Celebrating success within the team, being creative in the way you achieve this.
- Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.
- Ensuring the team are dressed for service and positively reflect our brand.
- Providing constructive feedback to Team Manager on individuals contribution to serving customers well.
- Role modelling great customer service and standards of dress, demonstrating a natural passion to delight our customers.
- Ensuring our colleagues have the tools to deliver their role well.
- Developing own Operational and Behavioural Skills.
Effectively co-ordinate resource to provide excellent service to customers by:
- Forward planning to ensure right resource is available at the right time in the coming week.
- Updating the Duty Manager to ensure they are kept well informed and able to pro-actively support.
- Supporting managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable of department KPI’s and delivers the practical actions required to achieve these.
You will need
You’ll be someone with great communication skills and works well in a team, while being ready to roll up your sleeves and do what’s needed to give our customers great service.
We’ll be depending on you, as the face of Tesco, to Serve Britain’s Shoppers a Little Better Everyday:
- Get to know your customers, greet them with a smile and serve them with pride
- Take time to listen, and help out wherever you can
- Make decisions that are right for our customers
- Be passionate and knowledgeable about our products and services
- Always be there, on time and properly presented.
We’re proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day.
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
**We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click**here**.**
Please note
Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here
What’s in it for you
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times y
