Retrofit Coordinator

**PAS 2035 Surveyor**

Low Carbon Exchange is currently looking for a Retrofit Coordinator to join our team. LCX currently manages over 50,000 renewable technology assets for more than 80 different clients across England. A lot of our work is through partnering with various local housing and social housing authorities.

The technologies we look after for install, service, maintenance and breakdowns range from:

- Air Source Heat Pumps
- Solar PV/ Thermal
- Quantum Storage
- MVHR
- EV
- Cavity Wall/ Insulation

**THE JOB**

The position will be as a Retrofit Coordinator (training provided for people with a DEA or Retrofit Assessor qualification). The Retrofit Coordinator occupies a vital project management role within the PAS 2035 retrofit process. They are responsible for overseeing domestic retrofit projects from inception to completion and will liaise with homeowners, landlords, assessors, designers, installation managers and contractors, to ensure successful project management.

**Key tasks**:

- To ensure delivery of retrofit projects within our ECO framework.
- To support homeowners and landlords through the delivery journey.
- To manage client, contractor and partner relationships.
- Reporting to, and collaboration with, partners and funders.

**Responsibilities**:

- Supporting our ECO delivery by ensuring PAS 2035 compliance for each project.
- Liaising with Retrofit Assessors, installation teams and clients as necessary.
- Liaising with colleagues to resolve issues and identify system/process improvements.
- Completing compliance checks of project documentation and evidence for multiple concurrent PAS 2035 projects.
- Responding to communication from customers in a timely manner and in a manner that builds customer loyalty and company reputation.
- Review chosen product specification and construction information for the works.
- Initiating contact with installation teams when required and be the point of contact to answer any of their questions regarding design choices.
- To provide a framework to monitor and assess the quality of work carried out and carry out an agreed number of site visits at appropriate points.
- Provide guidance on commissioning.

**Skills/Attributes**:

- You will need to be motivated and driven to succeed with excellent communication skills, comfortable with multi-tasking.
- Good organisational skills with the ability to prioritise own workload and co-ordinate that of others to meet deadlines.
- You will have excellent attention to detail, good written and verbal analytical and presentational skills.
- Good understanding and capability with MSOffice office suite, ideally with knowledge of industry software
- An organised approach to project management with close attention to detail and a keen focus on processes.
- Effective relationship manager with excellent communication skills with the ability to influence and manage people.
- Ability to communicate clearly and professionally with key clients and senior management, householders, contractors, planners, architects, engineers, building control officers etc.
- Advice and coordination services - Set client expectations as to what can be achieved.
- Understanding of when to seek clarification from other colleagues or experts.
- Assist decision-making and take projects in an appropriate direction in terms of scale, costs, other priorities etc.
- Sensitive communication skills including conflict management and resolution.
- Taking a considered and proportionate approach to risk.
- Can critically reflect on projects and participate openly and honestly in project debriefs and take on board constructive criticism from colleagues.

**We Offer**:

- Salary Negotiable dependant on experience and qualifications
- 33 days holiday including BH
- Ongoing training and progression and much more
- Training provided to complete your qualification level 5 qualification

**Salary**: £34,000.00-£40,000.00 per year

Schedule:

- Monday to Friday

Reference ID: PAS 2035 Surveyor