Cleaning Manager

**Cleaning Manager**
Location Surrey
location Service - Surrey & West Sussex
Contract: Full time, Permanent

**Salary**: £28,000 PA
We think you should feel inspired when going to work, not just by the people you work with and the service you provide, but by the outstanding positive impact you and the company make for our employees and customers. This is exactly what we pride ourselveson here at Nviro, by looking after our employees, so they look after our customers.
We are seeking a Cleaning Manager to join the team in a permanent, full-time role. Internally our Cleaning Managers are known as 'Frontline Managers', as we appreciate the customer-facing cleaning staff are the heart of our business.
**The Job**:The Sites: approx. 20 schools in Surrey.
The Team: you will report to the Deputy Service Manager for the contract and look after about 60 Cleaning Operatives and Site Supervisors.
**Area Cleaning Manager Responsibilities**: - Communicate company messaging to cleaners, keeping them engaged through a variety of methods, and relay any employee feedback through the appropriate channels.
- As Cleaning Manager you will be the first point of contact for cleaning colleagues on a day-to-day basis, dealing with any queries they have such as pay, holiday, sickness, tools and equipment, health and safety, and conducting regular employee visits and1-2-1s.
- Manage frontline cleaning colleagues through a range of employee relations processes such as sickness and absence management, disciplinary and grievance investigations, conflict management and mediation, documenting conversations and escalating to the ServiceManager and HR where required.
- Plan, organise and supervise cleaning operatives and supervisors to ensure working practices are efficient and effective.
- Ensure that sites are suitably staffed at all times through effective recruitment and absence cover.
- Build solid working relationships with frontline cleaners to motivate them and ensure a high level of morale, ensuring that they understand what is expected of them.
- Recruit employees to our company values, demonstrating Nviro as an employer of choice throughout the recruitment process.
- Induct, onboard and develop employees to their job descriptions, ensuring they understand what is expected of them and are given the tools and ability to succeed.
- Ensure all paperwork is completed for employees to ensure statutory and company requirements are met (including DBS and right to work).
- Train cleaning operatives to complete the necessary tasks including in specialist cleaning operations, such as floor maintenance and carpet shampooing.
- Complete timesheets and payroll information to ensure employees are paid accurately and on time.
- Build strong working relationships with on-site customers to ensure customer satisfaction and contract retention is maximised by effective management of frontline cleaners and staff, escalating any recommendations or concerns to the Service Manager.
- Monitor cleaning operations through hygiene and cleaning audits as agreed by your line manager, to ensure standards are meeting the required specification.
- Ensure service requirements are adhered to by the frontline cleaners and employees, including the quality of standards produced, company and legislative requirements for Health and Safety, environmental issues and general duty of care.

**What We Need from You**: - Sound experience in a supervisory role, preferably in a contract cleaning environment.
- Strong leadership skills.
- The energy and infectious enthusiasm to get things done.
- BICS or relevant cleaning qualification.
- An understanding of health and safety requirements.
- An understanding of HR processes including recruitment and selection processes and disciplinary and grievance procedures.
- Excellent organisational and numeracy skills.
- Able to work well under pressure.
- The ability to communicate, in English, clearly and concisely. Being fluent in another European language is beneficial, but not essential.

**What You Can Expect From Us**: - A tailored induction plan: you do not need to have worked in the Cleaning Industry before. We can teach you all you need to know. We are absolute experts in our field.
- An environment that encourages free thinking and empowers people to challenge the status quo.
- Support from the wider Frontline team who have a great deal of combined knowledge and experience.
- Variety: It won’t get boring, as you will be looking after different sites in Surrey.
- A great culture: surrounded by really nice, really bright, supportive and engaged individuals.
- Flexibility, a blended working approach to office and homeworking and the all-important Work-life balance.

**Benefits**: - Competitive salary.
- Flexible working.
- 26 days holiday (plus bank holidays).
- An extra day of Annual Leave for Nviro Heroes’ Day.
- IT equipment.
- Employee discount portal.
- Employee assistance programme.
- Fully expensed staff development days.

Ref: 137 831