Online Sales Assistant

2 weeks ago


Leeds, United Kingdom Al-Murad DIY Ltd., Full time

**Job description**

**Tile Enterprise - Based at Al-Murad Head Office, Howley Park Road East, Morley Leeds**

**West Yorkshire LS27 0BN**

On Line Sales Advisor

Here at Tile Enterprise Ltd., we are looking for a friendly, positive and self motivated individual who enjoys helping and speaking to people.

You will be mentored by our experienced Sales Team in all aspects of the On-Line business

The Main Responsibilities:

- Inbound enquiries (on line and off line)
- Processing of customer samples
- Processing of customer orders
- Work closely with team to develop your skills
- Support on-line sales team
- Act as an Ambassador for Tile Enterprise Ltd., at all times and in all communication with customers

**Skills**:

- Experience in IT an advantage
- Essential: Strong and friendly communication skills
- Some experience in telesales/telemarketing/customer service would be an advantage
- Highly motivated with positive and helpful attitude, plus energy and drive to succeed

This is a permanent position after the trial period of 3 months.

£10.00 per hour, however after the trial period your position and wage will be reviewed.

Typical daily tasks include:

- Making a high number of outbound calls
- Answering general customer enquiries
- Offering style and product advice
- Data entry and order processing
- Proven Sales & Administration experience
- Proven communication skills at all levels
- Confident phone manner
- Ability to deal with complex customer enquiries and sales related issues
- Basic computer and data entry skills (Word, Excel, Google Docs)
- Friendly and approachable demeanor

We are a young company and are looking for someone enthusiastic about providing best-in-class customer experience to grow with the business.

Full product knowledge training will be provided. Responsibilities:

- Answering inbound customer inquiries
- Managing own workload
- Contacting existing customers to offer sales support
- Escalating issues to Customer Services Manager
- Up-selling additional products and accessories
- Liaising with third party couriers to arrange delivery
- Taking ownership of individual orders and resolving any issues that may arise
- Taking payment over the phone - Processing returns
- Advising customers on alternative products/stock levels/delivery times
- Working with other departments including IT, Order Fulfilment, Dispatch, Marketing to constantly improve customer journey

**Job Types**: Full-time, Permanent

**Salary**: From £10.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: SL



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