Nights Team Member

2 days ago

Newcastle upon Tyne, United Kingdom KE Hotels Full time

As Nights Team Member, you will be key to delivering a friendly and efficient service. You will work as part of a team to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience, whilst supporting management to ensure a smooth service throughout the hotel.

You will be instrumental in leading, coaching, mentoring, and developing a team to be attentive to our guests needs from the moment they arrive with us. All whilst bringing your own unique charm and personality

We want our team members to enjoy coming to work and provide a friendly and supportive environment for you to work in. We recognise success and commitment; we encourage leadership and exceptional service and believe hard work should be acknowledged.

You will develop personally through meeting and working with a diverse team of industry professionals as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options, across IHG and KE Hotels.

We need you to.
- Assist Management with the daily running of Reception, delivering on all key metrics, across the department.
- Ensure the minimum number of security checks are carried out on each shift, with emphasis on fire safety and the overall security of the building.
- Take responsibility for conducting the nighty audit to close the day's business and liaise with the accounts team to ensure accuracy.
- Preferably have a good understanding of Microsoft Excel and experience using Opera PMS system, however, this is not essential.
- As Nights Team Member, you and your team will cover all aspects of Reception, alongside bar service and room service.
- Be the main point of contact for all guests overnight, actioning any requests in an efficient and timely manner and dealing with any problems / resolving any complaints in a courteous and professional manner.
- Be passionate to develop in the industry.
- Help to build and maintain the hotels reputation.
- Have hospitality 'eyes' spotting what our guest needs before they do.
- Have a positive, can-do approach.
- Be flexible, working across all days of the week, including weekends and bank holidays.
- Have a keen eye for detail, delivering an exceptional level of service through a relaxed and professional approach.
- Encourage, set, and achieve the highest standards across all areas (customer service, hygiene, health & safety).
- Assist with other managerial tasks; including but not exclusively; rotas, compliance, brand standards and training.

In return, we offer:

- Automatic Enrolment into a workplace pension scheme
- Use of worldwide IHG team member rates
- Free, secure, onsite city centre parking
- Use of onsite fitness room
- Share of service charge
- Staff canteen
- Uniform provided / allowance
- Professional development, mentoring and training

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