Customer Advisor

**We have exciting opportunities to join our Pavers teams in Gretna and Ambleside as part of a dual site store arrangement. We are looking for individuals who live in the Gretna area who have their own transport and are willing to travel to Ambleside 2 days per week.**

**We have 2x 24 hour contracts available, working 1 day in Gretna and 2 days in Ambleside, per week. You will be required to hold your own drivers licence and vehicle for this role. Both locations benefit from free parking.**

**Your travel time to Ambleside would be included in your working day and your fuel costs would be covered at 45p per mile (or standard government rate at time).**

**You would receive an enhancement in rate of pay when working in Ambleside.**

**About the role**:
Are you passionate about achieving sales targets and finding just the right products for customers? Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment? Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products.

You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work

You’ll need good availability as the role will include a mixture of weekend and weekday working.

**Pay, Hours & Benefits for our Customer Advisor**

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour) in Gretna
£12.15 per hour whilst working in Ambleside

Once you complete the required retail induction PaSS stages your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour) in Gretna and £12.35 per hour in Ambleside.
- Generous Staff Discount scheme, some of which can be shared with your family and friends
- Holiday Entitlement which increases with service.
- Company Contribution Pension
- Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
- Access to wellbeing and financial support through RetailTRUST

**Day to Day responsibilities as our Customer Advisor**
- Deliver exceptional customer service
- Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process
- Be self-aware, being able to question, learn, and take responsibility for yourself
- Be a team player, maintaining a friendly, engaging, and positive attitude
- Support the maintenance of store standards, product placements and stockroom

**About Us**

Pavers has proudly been established for over 50 years, flourishing as a successful and highly profitable family-run footwear retail business, with a robust presence across the UK and Ireland. We operate over 190 stores, including the renowned Jones Bootmaker and Herring Shoes brands and are continually expanding our store network. In 2021, we were honoured to be recognised as one of the Top Retailers to work for in the UK by Best Companies, holding a top 5 place since 2023 and have maintained a prestigious 3* world class employee engagement in 2023 and 2024. We remain committed to doing the right thing by our people and the planet.

As the first major retailer to achieve Carbon Neutral status in 2021, we continue to uphold this status annually, showcasing our unwavering dedication to sustainability. Through the Pavers Foundation, we have contributed over £2.2 million since 2018, supporting vital causes in health, education, and community sectors.

Our supportive family environment fosters exceptional job satisfaction, ensuring our colleagues are well-cared for. We firmly believe that by investing in our people, we provide the best service to our customers.