Account Manager

**Contract Account Manager**with excellent customer service and communication skills and previous experience in high level relationship building and operational management is required for a well-established company based in London. **SALARY**:£45,000 per annum + Benefits **LOCATION**:London **JOB TYPE**:Full-Time, Permanent **WORKING HOURS**:40 hours per week **JOB OVERVIEW** We have a fantastic new job opportunity for a Contract Account Manager with excellent customer service and communication skills and previous experience in high level relationship building and operational management. Working as a Contract Account Manager you will oversee the management of key strategic client contracts and align service strategy to meet client requirements. The post holder will manage staff and contracts as a whole to ensure target gross profit marginsare achieved. As a Contract Account Manager you will be required to adapt the organisational culture through best practice and appropriate training to one where performance is paramount. A key task will be to identify and develop new business opportunities with the clients. **APPLY TODAY** If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. **DUTIES** Your role as a Contract Account Manager will include: - Manage company client contracts to ensure target gross profit margins are achieved - Continually seek ways of improving services provided by the company while benchmarking these against best practice in the industry - Possess a thorough understanding through regular communication of the client’s business & their needs - Monitoring, recording & reporting regularly against set KPIs/SLAs for the services provided - Identify any potential for business development with the client, in line with the solutions that SPS offers - Negotiation, agreeing & documenting any changes to the contract/service provision & communicating these changes to site staff & service users - Full management and financial reporting on managed contracts, including P&L responsibility - Managing disciplinary issues in accordance with the company’s procedures - Troubleshoot and resolve all client, site management and site employee issues - Coordinate, implement and oversee any special projects - Ensure site managers and supervisors are achieving performance targets for PS service lines - Liaise with the Academy to identify effective training programmes for staff which cover key aspects of the service & processes **CANDIDATE REQUIREMENTS** - Extensive previous experience in high level relationship building and operational management - Previous management experience overseeing large teams - Ability to build business relationships and interact effectively with "C" level executives - Solid understanding of selling skills - Prior direct P&L responsibility and budgetary and cost control experience - Results oriented - Driven by client satisfaction, with proven track record of diplomacy and ownership - Strong integrity, solid business ethics - Excellent presentation and interpersonal skills - Excellent written and oral communication skills - Expert in customer service skills, professional attitude and appearance - Strong team approach to account management - Creative strategic thinking and performance - Good organisational skills - Consistent execution & all deadlines met for payroll & billing - Ability to oversee monthly budget forecasts for the account - Business Development skills - grow existing accounts year-over year - Ability to meet or exceed Total Contract Value/Total Contract Contribution **HOW TO APPLY** JOB REF: AWDO-P8678 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.