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Administration Officer
2 weeks ago
**Details**:
**Reference number**:
- 288073**Salary**:
- £22,524**Job grade**:
- Administrative Officer**Contract type**:
- Permanent**Business area**:
- VOA - Customer Service and Support - Customer Service Centre**Type of role**:
- Operational Delivery**Working pattern**:
- Full-time**Number of jobs available**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- CardiffAbout the job
**Job summary**:
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers. We offer a whole host of learning and development opportunities to support your career development.
We’re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.
At the heart of the agency, we are committed to providing our people with a work environment which is accommodating and accessible to all and which values diversity and inclusion in everything we do. We encourage our people to bring their whole selves to work by providing a culture that values different perspectives to help tackle complex problems, promote innovation, and deliver stronger decision making in a safe and supportive environment. We therefore welcome applicants from a diverse range of backgrounds to join our organisation and enable us to be representative of the communities we serve.
**Job description**:
We’re offering the opportunity for a fluent Welsh speaker with great written communication skills to join our customer service centre.
The Customer Service Centre (CSC) sits at the heart of our operations here in the Valuation Office Agency.
You will have the opportunity to support a range of duties right at the heart of our operation such as responding to queries, general administration and providing telephony support in the Valuation Office.
You’ll be flexible and adaptable but above all personable with the ability to put the needs of our customers first.
Key Responsibilities:
- Completing short Welsh translation requests.
- Dealing with the customers and focusing on ensuring that they are content and understand our processes.
- Ensuring that customers provide all necessary information and providing them with clear advice based on their query.
- Providing assistance including explaining procedures or policies, giving reasons for enquiries and justifying decisions.
- Allocating work to others in your team including quality assurance.
- General Admin including using our tools and databases to gather and analyse data.
**Person specification**:
We are looking for an individual with a willingness to contribute to the Customer Service Centre who can undertake administrative tasks to a high standard.
It’s not necessary for you to have experience in this area but you’ll be passionate about providing a high level of service and be a great team player.
**Essential Requirements**
- Fluent in Welsh Language. Fluency is to include both speaking and writing.
- Customer focussed with strong customer service skills learned in a previous customer facing role.
- Adaptable Communication Skills - The ability to communicate with different types of people with a range of needs.
- Excellent listening skills.
- Good keyboard skills.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Willingness to learn new process and a positive attitude to work and the workplace
**Languages**:
- Fluent in Welsh Language. Fluency is to include both speaking and writing.**Behaviours**:
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
**Benefits**:
The VOA operates a Flexible Working policy, allowing you to balance your work and personal commitments.
The VOA also operates Hybrid Working - your role will be a combination of office and home working.
We offer a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years’ service.
- _Pay_ - In the last few years, we have increased both the minimum and maximum pay points for everyone in the VOA.
- _Pension_ - We make contributions to our colleagues’ Alpha pension equal to at least 26% of their salary. Please click on this link for further information Civil Service Pension
- _Family friendly policies_ - Our maternity, adoption or shared parental leave encompasses 26 weeks with full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid at your discretion. We also offer paternity leave of 4 weeks at full pay.
- _Personal support _- We offer extensive special leave to help balance your life and work commitments, a variety of non-financial rewards (including a Cycle to Work scheme of up to £4000) and we work with professional providers to provide occupational health and full mental and
