Telesales Negotiator

**Telesales Negotiator**

**Dunstable**

**Competitive Basic Salary - £25,000 - £30,000 Uncapped Commission - Bonus and Incentives - Career Progression**

The GEM Sales and Customer Service roles support the branch network through driving new customer acquisition and maximizing missed opportunities across our estate agency KPI’s. The roles are all telephone based and require all personnel to offer amazingcustomer service levels whilst cross-selling at all times where required.

**What’s in it for you?**

This is a Full Time role with a competitive basic salary and uncapped commission earnings. You will receive annual bonus schemes. Our business is always expanding so tons of career progression and prospects. Bonus and Incentives available. Top achieverstrips, reward nights. Internal trips and days out.

**Main Responsibilities**:

- Act as a ‘front-line’ of communication for customers interacting with the estate agency brands within the Connells Group
- Aim to deliver excellent customer service at all times by carefully listening to all customers requirements, maintaining accurate records of all communications and ensuring all necessary follow-up action is taken at the earliest opportunity
- Liaising with local branches across the country to develop new business opportunities.
- Book market appraisals, mortgage appointments and follow-up appointments for our estate agency branches
- Deliver exceptional performance results at all times by aiming to exceed your key performance indicators (KPI’s) at every opportunity

**What you can bring to this position**:

- Preferably telesales or Customer Service experience
- Be able to work to challenging targets and deadlines and to deliver when under pressure
- Excellent communication skills both written and verbal with the ability to deal confidently with clients and develop and maintain internal and external professional relationships both over the phone and face to face

The Connells Group is the largest and most profitable estate agent in the UK with nearly 1200 branches from Scotland to the South coast of England trading through brands such as Connells, Brown & Merry, William H Brown and Barnard Marcus. The GEM Sales andCustomer service center helps to support the branch network through the delivery of multi-discipline teams of Telesales Negotiators and Customer Service Advisors.