Customer Operations Coordinator

1 day ago

Loanhead, United Kingdom Scotia Safes Limited Full time

**About Us**

Scotia Security Group designs, manufactures and installs security products for the Banking and ATM industries, producing security solutions utilising the latest technology. We directly employ a UK-wide installation and service team to ensure a highly professional and quick response customer experience.

**Customer Operations Coordinator**

Scotia is looking to appoint an experienced Operations Coordinator to join our team at Scotia’s head office in Loanhead, Midlothian to coordinate customer installation and service, as well as project planning and management.

**Purpose of the role**

As Customer Operations Coordinator you will be responsible for managing the Scotia client operational delivery, project management and work streams. Through this you will develop and maintain our customer’s relationships and communication channels.

Additionally, you will help in the daily administration of the company and provide support and assistance to the Director and Senior Management.

Key Tasks:

- Coordinate and manage projects to ensure project delivery within the allotted budget and timescales.
- Liaise between customers and Scotia Operations and Manufacturing Departments to ensure smooth delivery of product and services.
- Monitor, control and manage business operations to meet customer expectations and company goals (e.g. customer satisfaction, accreditation, etc.)
- Actively provide a high level of client care to all customers by providing information as requested.
- Manage internal reporting to provide Directors and Management with relevant information, including creating customer reports and sales figures.
- Coordinate Installation and Service works through various projects and customer orders/instructions.
- Assist with the management of field engineers’ work schedules and tasks
- Maintain relationships with Field Engineers ensuring effective levels of two-way communication and support.
- Assist the management in the daily administration of the company, facilities and assets.

We are seeking an individual who can demonstrate the following strengths:
**Essential**
- Previous experience in project coordination and/or administration role.
- Awareness of Health & Safety policies/issues.
- First-rate organiser
- Excellent communicator - both verbal and written
- Excellent MS Office skills (particularly Outlook, Excel & Word)
- Highly organised and detail oriented with the ability to multi-task and prioritise work independently.
- Enjoy being part of a team

**Desirable**
- Service management experience
- Experience in the management of projects
- Experience of scheduling work and diary management
- Experience in communicating with remote teams
- Ability to learn about new products

The role will involve some Saturday morning service cover.

In return for the above we offer a competitive salary and benefits package.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Project Management: 1 year (required)

Work Location: One location

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