Hotel Receptionist

**Guest Ambassador**

Roseate House London is an intimate 5star luxury London hotel offering 48 exquisitely appointed rooms and suites. Ideally located on Westbourne Terrace, it lies to the north of Hyde Park, London's largest royal park. We are now looking for a Guest Ambassador ready to join a young and vibrant team and available to start immediately.

**Main duties/responsibilities**:

- Ensure that all guest accounts are set up correctly with a valid method of payment i.e. sufficient advance authorization obtained for all credit cards.
- Enthusiastically delivering service excellence by handling all customers’ requests and complaints to ensure their satisfaction and a high level of service.
- Be proficient in Front Office operations such as check-ins, check-outs, and reservations.
- Provide an accurate handover to returning colleagues at the end of the shift.
- Knowledge of computerized PMS system and ensure system is always up-to-date.
- Handle guest complaints in a careful and courteous manner providing Front Office Management with sufficient backup information.
- Adhere to 5 star standards at all times - maximizing revenue including upselling rooms and cross selling to food and beverage outlets.

**Entry Requirements**:

- Front Office experience within a 4/5* star environment is preferable.
- Excellent customer service skills.
- Attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.
- Enthusiastic in delivering service excellence.
- Possess the ability to work under pressure whilst maintaining attention to detail.
- Has an excellent command of English, both spoken and written.
- Display a polite and professional attitude to internal and external guests
- Able to work on a 04 ON 04 OFF rota schedule

**Package benefits**:

- Meals on duty
- Provision and laundry of uniform
- Employee recognition awards
- Performance review and personal development plan
- Internal transfer and promotion opportunities
- Support in the development of your career
- Preferential room rates within the hotel group for yourself and family & friends

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£25,001.00 per year

Additional pay:

- Bonus scheme

Schedule:

- 8 hour shift

COVID-19 considerations:
Yes