Administrative Assistant

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for an Administrative Assistant/Receptionist to join our Adult Mental Health Services situated in Market Drayton. The Service offers mental health care and treatment across a variety of different age ranges and presentation. Y ou may already live in Shropshire or are considering relocation to an idyllic semi-rural location.
The post holder will be working as part of a team along with Administrative Assistants and Medical and Clinical Administrators. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
We are looking for someone that can identify with the following skills:
Enthusiasm to provide a high quality administrative service
Strong computer skills in particular Word and Outlook
Attention to detail
Good grammar and written skills
Honesty, integrity and commitment
Quick thinking as priorities can change and flexibility to meet service need with a passion for quality.
Strong and confident customer service skills
Team player
Able to work well in an ever changing multi-professional team - including but not limited to Consultants, Prescribers and GP’s.
We are looking for a Administrative Assistant/Receptionist working 30 hours per week (Monday, Wednesday, Thursday and Friday), supporting the Adult Mental Health Services based in Market Drayton. Our Administrative Assistants are an integral part of our Admin Team, and our clinical teams rely on us to provide an efficient, effective service to support them in delivering the very best care to patients. The administration offices are busy, and the role is challenging but it is also rewarding.
What will the role entail?
Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
Manage and deal with calls from service users, families, carers, and other professionals.
Support the team in carrying out admin work requests via the centralised admin inbox.
Confidently handling queries of a challenging/sensitive nature.
Concise and accurate message taking.
Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
Prioritise own workload and meet deadlines in order to meet the requirements of the post.
Working for our organisation
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:
Supporting your career development and progression
Excellent NHS Pension scheme
Generous maternity, paternity and adoption leave
Options for flexible working
Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
Extensive Health and Wellbeing support and resources
If you work in our community teams, we pay for your time travelling between patients
Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
Salary sacrifice bikes up to £2k
Free car parking at all trust sites
Free flu vaccinations every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
For further information relating to this position please refer to the attached job description and specification.