Market Research Interviewer

3 days ago

East Grinstead, United Kingdom Gatwick Airport Full time

**Market Researcher**

Are you ready for an experience like no other?

The Market Research team undertake a range of surveys to provide the data that ensures we can provide the best service to our customers. If you enjoy interacting with the public and are interested in helping to develop the airport of the future, then this is the role for you. It entails working both landside & airside, across all areas of the airport, acting as an Ambassador through positive interactions

Surveys are primarily conducted on handheld devices & for the most part you will work alone, on a shift basis. Times vary depending on the type of survey and the passengers/flights being targeted - but a typical shift is normally 7 hours and can be rostered any time between 0500 and 2300

**What you'll be doing**
- Face-to-face interviews using tablet PCs
- Occasional Face-to-face interviews with passengers using structured questionnaires
- Ad Hoc surveys as required by the business
- Interviewing on airport is undertaken in accordance with the Market Research Society's Code of Conduct

On occasion, our interviewers also undertake other work to produce important data:

- Interviewing users of Gatwick's car parks, car rental and bus stations
- Counting vehicles and recording their type and registration number.
- Observing the frequency of courtesy buses to and from car parks.
- Observation surveys: counts, timings & measurements

**Do you have what we're looking for?**
- Market Research experience is desirable
- Airport knowledge whilst not essential would be an advantage
- Must be able to read, understand and speak English fluently, the ability to speak other languages would be an asset
- Clear, legible handwriting is essential
- Experience of working autonomously and without supervision
- Previous experience of working to KPIs and reliably delivering on target, in a busy customer facing environment
- Able to go above and beyond to deliver great customer experience

**What is it like to work here**

Our people tell us that working here is something special. No day is like another as there are so many moving parts that make air travel possible. And it's only possible because of the people who work here.
We want exceptional people to help us deliver the great service our passengers have come to expect. You can be part of helping Gatwick to rebuild and grow.

**Ready to join us**

Our employees enjoy a range of personal, health and financial benefits, including annual leave as standard.

We are passionate and committed to being an inclusive and diverse employer, encouraging different perspectives and experiences to make us a more innovative and creative workplace, whilst valuing our people for their differences and valuing them for it

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