Risk & Compliance Assistant

Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Birmingham, Hong Kong, Leeds, Limassol, Liverpool, London, Manchester, Monaco, Newcastle, Piraeus and Singapore. With more than 1000 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation.

Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services.

**Job role**:**Risk & Compliance Assistant

**Hours**: Monday to Friday, 09:00 - 17:00 (35 hours per week)
- Happy to talk flexible working_

Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2024 and so, we are happy to consider flexible working opportunities to help you balance your work and home life.

**Team**: Risk & Compliance

**Location**:Liverpool

**Benefits**: At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.

Here are some examples of what we offer:

- Annual leave starting at 25 days
- Annual bonus scheme
- Birthday privilege day and Christmas shutdown
- Holiday buy, sell and carryover scheme
- 2 charity volunteering or pro bono days
- Optional private medical insurance via BUPA
- Annual fitness allowance
- Flexible pension scheme
- ISA saving scheme and independent financial advice
- Electric or hybrid vehicle lease scheme
- Medicash
- EAP with access to counselling
- Enhanced family leave policies
- Access to confidential, expert support via Fertifa in relation to reproductive health and wellbeing
- Access to 10 days fully subsidised emergency or back-up care per year via Bright Horizons.
- Life assurance
- Group income protection
- Annual travel season ticket loan
- Hybrid working and dress for your day policy
- Bespoke training and development opportunities
- Financial contribution towards home working equipment

**Role overview**
- Introduction to the role:_

You will be at the forefront of the firm’s compliance and risk operations and will make a daily impact to the firm’s performance and ongoing success. You will be a key member of the Risk & Compliance Department working with colleagues who specialise in regulatory compliance, audit, data protection, supply chain, quality management and much more.

The Risk & Compliance Assistant role will play a key part in the continued success of this team as they would analyse and investigate key risk and compliance issues, review against our policies and work with our people to improve standards and achieve consistent quality and regulatory compliance.

**Key responsibilities**:

- Acknowledging potential circumstances that might result in a professional indemnity claim against the firm and escalating accordingly.
- Logging and maintaining a record of all potential claims, extracting relevant information as stipulated by the Director of Compliance and Risk and ensuring all data fields are populated within the claims log.
- Communicating with appropriate individuals within the firm to ensure the Claims log is kept up to date and escalating matters which require attention to the Head of Risk and Compliance.
- Communicating with Insurers and Brokers where general updates are requested or necessary.
- Maintaining the Small Claims Bordereaux, submitting this to Insurers and Brokers at timely intervals and escalating matters which require attention to the Head of Risk and Compliance.
- Ensuring the need for data retention is considered in relation to claims and ensuring compliance with the procedure to preserve the information required.
- Acknowledging complaints that have been referred to the Risk & Compliance team and providing high level advice on how to follow the complaints procedure.
- Logging and maintaining a record of all complaints, extracting relevant information as stipulated by the Director of Compliance and Risk and ensuring all data fields are populated within the complaints log.
- Monitoring and liaising with the firm as to the progress of complaint responses, to ensure deadlines are being met and escalating matters which require attention to the Head of Risk & Compliance.
- Monitoring the Risk and Compliance inbox and ensuring queries are allocated the appropriate Risk & Compliance team member in a timely way.
- Assisting in logging the queries and responses received by the Risk & Compliance inbox.
- Where able, responding to queries received by the Risk and Compliance inbox or drafting responses for consideration by the appropriate team member where support/supervision is required.
- Assisting in the drafting and maintenance of Risk and Compliance policies and proc