Concierge

We are seeking to recruit a Concierge to assist in the delivery of excellent customer focused service at Willowburn Leisure Centre, Alnwick.

**Duties and key result areas**:
1. Act as first point of contact for customers and visitors to the centre, taking responsibility for ensuring the visitor’s needs are met while representing the leisure services with customers of all ages and backgrounds in a friendly and efficient manner presenting a positive image of the organisation.

2. Provide accurate and up to date information and advice to assist visitors in using the building and its facilities.

3. Ensure those customers requiring assistance within the building receive it.

4. Control access, issue security passes and record visitors.

5. To maintain the reception area, ensuring displays are tidied, are up to date and the area meets health and safety requirements.

6. Receive and account for any payments taken at reception, maintaining appropriate security of cash.

7. Ensure incoming and outgoing mail is dealt with accordingly.

8. Utilise relevant ICT systems to maintain accurate and up to date records, files and statistical information.

9. Receive and record details of compliments, comments and complaints and provide advice and guidance to customers where appropriate and within the limits of own authority, referring to senior staff where necessary.

10. Provide administrative support to the needs of the service.

11. Liaise with internal and external partners to build relationships, solve enquiries and provide feedback on services.

12. Maintain high standards of customer care at all times and promote a culture of service excellence.

3. Contribute to the continuous improvement of the service.

14. Set up direct debit payments for customers, handling sensitive personal information.

15. Promote and up sell products including membership packages to customers within a leisure setting.

The duties and responsibilities highlighted in this Job Description are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and extent of the post and the grade has been established on this basis.

**Job Types**: Part-time, Permanent

**Salary**: £10.42 per hour

Expected hours: 5.5 per week

**Benefits**:

- Employee discount
- Gym membership
- Health & wellbeing programme

Schedule:

- Weekend availability

Work Location: In person