Receptionist Evenings Friday

JOB TITLE:
Receptionist - Friday 3:30 PM - 10:15 PM / Saturday 3:30 PM - 10:15 PM

SALARY: £13.85 p/hour

REPORTING TO: Admin Coordinator

HOLIDAYS: 33 days including bank holidays (pro-rata).

LOCATION: Future Youth Zone, 201-225 Porters Avenue, Dagenham,

Closing date: 02/06/2025

THE PERSON:
Do you want to use your friendly and welcoming nature alongside your organisational and front of house skills to positively change the lives of young people? You will be passionate about ensuring all young people have access to a safe and fun environment.

JOB PURPOSE:
A vital front of house role, the reception is the first point of contact for young people and their families. Your face will be the first they see on entering the youth centre and a warm friendly welcome will set the tone for their whole youth zone experience. A welcoming reception team who are also positive about young people is core to what makes the youth zone function alongside all other team members. You would be responsible first of all for giving every young person a positive experience when entering Future Youth Zone. You will also be responsible for the reception area, ensuring young people payments and memberships are processed smoothly. Answering phone calls and dealing with enquiries, maintain the membership database efficiently, cashing up cash payments at the end of sessions correctly and carry out regular communication with other team members.

CONTEXT OF THE POST:
Barking and Dagenham Youth Zone, named ‘Future’ by local young people, is the first Youth Zone in London opened by the national charity, OnSide in May 2019. This is an exciting and unique opportunity to join a small but growing, impactful fundraising team and play a critical part in shaping opportunities for East London’s young people and supporting a grass roots, committed, universal youth service.

Future, like all OnSide Youth Zones, exists to give young people, particularly those who are disadvantaged, somewhere to go, something to do and someone to talk to. The Youth Zone is open 7 days a week, at weekends and during school holidays. The Youth Zone’s purpose is to help young people grow to be happy, healthy and successful adults.

Future’s state-of-the-art £6.15 million building on Parsloes Park, provides young people with access to a range of activities, offering them the opportunity to try new things, meet new friends and gain support from friendly, warm and positive staff and volunteers. The facilities include a 3G pitch, a gym, sports hall, recreation area and dance, arts, music and media suites, with state-of-the-art facilities equipped for a wide range of sporting, artistic, cultural and general recreational activities and targeted services.

DUTIES AND RESPONSIBILITIES - DETAILED
- Responsible for maintaining reception area at Future Youth Zone and providing a welcoming environment
- To act as the first point of contact for youth zone members, staff, volunteers, suppliers, visitors and the general public
- To ensure new members are welcomed into the youth zone and introduced to a members of the youth work team
- To ensure junior members leave sessions safely in the care of parents or guardians
- To ensure all visitors to the youth zone comply with health and safety requirements and child protection/safeguarding procedures, including the allocation of visitor badges and signing in and out
- Deal with telephone enquiries, take and relay accurate messages, screen and direct phone calls
- To book Youth Zone members into sessions, collect membership and session fees and enter new members onto the system via the database (full training will be provided for membership database)
- To support young people and parents/guardians with completing membership paper or online forms
- Accurate cash handling and cashing up at the end of each session
- To ensure any administration and paperwork is up to date and completed by the end of any youth zone session
- To keep records up to date related to attendance, trips events and meetings
- To support smooth running of the Youth Zone session as required
- Assist with any general administration duties and communication functions as required
- Carry out any other reasonable duties as requested by line manager

**Job Types**: Part-time, Permanent

Pay: £13.85 per hour

Expected hours: 13.5 per week

**Benefits**:

- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
- On-site gym

Schedule:

- Overtime

Application question(s):

- Do you have experience working in a youth environment?

**Experience**:

- Administrative Assistants & Receptionists: 1 year (required)
- Experience with children: 1 year (required)

Work Location: In person

Application deadline: 02/06/2025