Service Advisor
5 days ago
**Service Advisor (Automotive)**
Stephen James Ruxley is looking for a Servcie Advisor to join its high performing aftersales team. This is a great opportunity for an existing Service Advisor or Reservation Agent, to develop their skills and career with one of the world’s most admired brandsin the automotive industry.
**Your role**
As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertakenon their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
**The main duties of the role include**:
- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service and care
- Maintaining knowledge of our aftersales products and services
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
- Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer
**Your profile**
- Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably
- Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
- Excellent administration and organisational skill, and good diary management
- Proven experience as a service advisor/ reservation specialist in a franchised motor-trade environment
- Valid, clean UK Driving Licence and must be eligible to work in the UK
**Who are we?**
Stephen James Group is an established authorised BMW and MINI franchise with dealerships in North and Southeast London and Kent. As an employee-owned company, our staff hold to our 5 Core Values of providing Unrivalled Service to customers and colleagues,Unquestionable Honesty, People Obsession, Outrageous Creativity and Giving Back to the community.
We’re passionate about making SJ a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.
**Salary and Hours**
Basic Salary £26,000 (depending on experience) OTE £40,000 per annum +
Working hours are Monday - Friday, 8.00am - 6.00pm, 45 hours per week and Saturday 8.00am - 2.00pm (1 in 3, paid as additional hours)
**Benefits**
Your hard work will be rewarded with 23 days’ annual holiday plus bank holidays/market leading bonus plan/discount schemes with popular high street retailers/pension scheme & life assurance/car hire scheme for family/Cycle to work scheme/Discounted servicingand access to bespoke training courses at the state-of
- the-art BMW Training Academy.
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