Reception Host

**Reception Host - Saturday**

Stephen James BMW & MINI is looking for a friendly & professional Reception Host, who will welcome and assist our customers with their visit. This is a great opportunity join our prestigious centre and follow a career with the most forward-looking brands in automotive.
**Your role**

As the Host you will be the first point of contact responsible for meeting, greeting & assisting all customers who visit the Showroom. You will also be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, and obtaining sales/service enquiry information.
**The main duties of the role include**:

- Friendly, professional, always welcoming, and helpful
- Provide a bespoke attentive customer experience by understanding the customer requirements and managing their visit by directing them to the right department/ person
- Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
- Record customers details and requirements when handling an enquiry
**Your profile**
- Friendly, professional, and welcoming with a passion for customer service
- Great friendly communication skills, both face to face and on the telephone
- Proven experience delivering outstanding customer servcie
- Excellent administration & IT skills
- Must be eligible to work in the UK
**Who are we**?

Stephen James Group is an established authorised BMW and MINI franchise with dealerships in North and Southeast London and Kent. As an employee-owned company, our staff hold to our 5 Core Values of providing Unrivalled Service to customers and colleagues, Unquestionable Honesty, People Obsession, Outrageous Creativity and Giving Back to the community.

We’re passionate about making SJ a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.
**Salary and Hours**

£4,399.99 + additional bonus of up to £800 per annum

Saturday, 8am to 5pm

**Benefits**:
Your hard work will be rewarded with 23 days’ annual holiday plus bank holidays pro-rated for part time) /exceptional working environment/discount schemes with popular high street retailers/Pension scheme & life assurance/Car hire scheme/Cycle to work scheme/Discounted servicing and MOT + more