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Decant Team Leader
2 weeks ago
**A little bit about what we are looking for...**
Are you ready to take the reins and lead a dynamic team to new heights of excellence? As the Decants Team Leader, you will be the driving force behind our mission to deliver unparalleled service to our customers. Your leadership will ensure that our team not only meets but exceeds performance targets and KPIs, setting new standards for success.
Provide visionary leadership to the Decants Team, ensuring they deliver top-notch service to our customers and consistently meet business performance targets and KPIs. Execute day-to-day operations with a laser focus on customer satisfaction. Recognise the importance of operational performance and constantly seek opportunities for improvement. Lead by example, promoting best practices, fostering transparent communication, and empowering your team to excel in their roles. Navigate daily operational activities with precision and a customer-first mindset, ensuring every interaction is seamless and impactful. Advocate for openness, honesty, and transparency in all interactions with colleagues, current and future residents, and team members.
We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too
**Your responsibilities...**
- Excelling in communication, making every interaction clear and engaging.
- Crafting tailored services that surprise and delight customers, pushing beyond the ordinary.
- Cultivating a culture of high performance, consistently meeting deadlines and exceeding expectations.
- Guiding your team towards growth and success, nurturing their skills and potential.
- Keeping abreast of housing regulations and advancements, ensuring you're always one step ahead.
- Building strong relationships with stakeholders of all kinds, fostering trust and collaboration.
- Setting and achieving ambitious targets, driving progress and improvement.
- Analysing data to uncover insights and implement meaningful changes.
- Demonstrating effective communication and negotiation skills, building bridges with diverse groups.
- Upholding principles of equality and diversity in all aspects of your work.
- Managing teams with efficiency and effectiveness, maximising their potential.
- Delivering exceptional service that prioritises customer satisfaction and meets targets.
- Embracing change as an opportunity for growth and improvement.
- Managing budgets responsibly and within guidelines.
- Collaborating with strategic teams to align goals and strategies.
- Representing the organisation with professionalism and integrity in all interactions.
- Addressing performance issues with fairness and consistency, supporting colleagues to improve.
- Meeting key performance indicators with diligence and determination.
- Providing reliable and timely information to stakeholders, ensuring transparency and clarity.
- Overcoming obstacles with resilience and determination, finding solutions to challenges.
- Fostering innovation by encouraging new ideas and approaches.
- Engaging residents in decision-making processes and community events, promoting participation and unity.
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- Possess a professional housing qualification (level 5 or actively progressing towards it), coupled with a degree or equivalent education, buoyed by a wealth of experience in dynamic leadership roles such as Lettings Team Leader or Housing Team Leader.
- Showcase adeptness in manoeuvring through the intricate landscape of Landlord and Tenant legislation, wielding best practices with finesse.
- Demonstrate a robust background in a related field, fuelled by a passion for championing safety and well-being at every turn.
- Bring to the forefront a minimum of 2-3 years' tenure in customer service within the housing sector, with a track record of triumphantly navigating challenging scenarios through engaging face-to-face interactions with clients.
- Exude mastery in social housing management procedures, underpinned by an unwavering grasp of relevant legislation and industry gold standards.
**AGENCIES: We know where you are if we need your support so please do not contact us.
