Earthmoving - Technical Advisor

2 days ago

Biggleswade, United Kingdom Liebherr-Great Britain Ltd. Full time

A vacancy has arisen within our Earth Moving After Sales Techncial department based in Biggleswade for a Technical Advisor. The role contributes to the success of Liebherr-Great Britain’s Earth Moving Technical division by ensuring effective and efficient advice and support is delivered along with excellent administrative, customer service and interpersonal skills whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

**Your Responsibilities**:

- Provides all aspects of technical support to all Liebherr-Great Britain departments and externally to customers
- Proof factory Service Information, circulate to After Sales team and manage progress to ensure completion in a timely manner
- Prepare and submit detailed reports and feedback for every investigation undertaken, including customer reports if required
- Produce internal Liebherr-Great Britain Technical Information as and when required
- Liaise closely and maintain good communication and effective relationships with our factories, suppliers, other internal departments and our customers, in providing engineering product support for the Liebherr Earth Moving product line
- Works as a member of the team assisting and supporting department colleagues as well as other departments if required
- Develops and maintains excellent working relationships with internal departments and team members so as to assist in achieving the departments key performance indicators
- Follow up with factories on technical issues; assist the Biggleswade Warranty Department to ensure maximum recovery and customer satisfaction
- Responds promptly to internal and external customers, knowing who to approach for additional support and assistance
- Pro-actively contributes to departmental meetings
- Suggests ways which will enhance the effectiveness and efficiency of administrative functions, system processes and procedures
- Manages personal time schedule and productivity
- Undertake all work in accordance with the company’s health & safety, quality and environmental policies and arrangements and implement safe systems of work as necessary
- Any other duty as required by management commensurate with the post

**Your Profile**:

- Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent
- Able to demonstrate previous experience in a similar role and / or industry
- With experience in the construction plant or transport distribution industry is able to identify skills applied in either, parts; warranty or service departments.
- Able to demonstrate ability to work effectively with customers in a pressurised environment

**What we are offering**:
The opportunity to work with the industry-leading manufacturer, secure and progressive work environment, competitive salary and benefits, training and personal development.

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales
- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

**Location**:
Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom (GB)

**Contact**:
Amanda Wells

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