Wwe Administrator

Company Description**
What We Do**

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.

Job Description**
About the customer**:
This project is uniquely positioned to help companies bring their people, insights, and customer channels together to effectively drive today’s customer conversation. Our software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service, as well as extending customer service across the enterprise to optimize processes and performance of customer-facing employees.
**About the role**:
We are looking for a WWE Administrator to join our team, who will help us working on solutions and implementing technologies that will improve user experience.

**Responsibilities**:

- Administration, configuration, and support of Workspace Web Edition (WWE).
- Experience with Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices).
- Proficient in tools like CCpulse, GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir will be considered a plus.

**Qualifications**:

- 2+ years of experience with Workspace Web Edition (WWE).
- 2+ years of routing experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel).
- 2+ years of Configuration management tools.
- Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components.
- Experience in troubleshooting routing issues in production on call.
- Excellent сommunication and interpersonal skills.

Additional Information**
We offer**
- Strong career opportunities for professionals
- A variety of international projects and mobility across projects
- Professional development support and professional certification opportunities
- Competitive compensation, advanced bonus systems
- Flexible working schedule with a remote possibility
- Corporate, social and cultural events