Airport Service Agent

5 days ago

Edinburgh, United Kingdom Edinburgh Airport Full time

**About the role**

***The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills

The role operates on a rotational, 37 hour roster including early starts and late evening finishes with shifts up to 10 hours.

***What you’ll be doing**
- Trolley collection - on-foot collection and return of trolleys including landside/airside process, with the use of the QuicKART collection device to collect trolleys from wider campus
- Trolley clearance - on-foot processing trolleys from landside locations into our airside baggage reclaim halls
- Wayfinding - assisting customers with wayfinding and navigating the airport campus
- Airport Security - awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting
- Customer interaction - assisting customers with general enquries
- Assisting with the management of contingency queuing and other airport contingency plans under the guidance of the Operations Team

**What we’re looking for**
- **Essential**: A passion for delivering excellent customer service.
- **Essential**: : Attention to detail, ability to prioritise, and effective time management skills.
- **Essential**:A good level of physical fitness, and the ability to handle tasks such as pushing, pulling and walking long distances (over 10k steps per day)
- **Essential**:Be able to be cleared in accordance with CAA regulations (includes providing a satisfactory five-year reference history and EAL being able to undertake a satisfactory Criminal Record Check and Counter Terrorist Check on your behalf)
- **Desired**: Understanding of airport operations and processes impacting the passenger journey.
- **Desired**: Experience in a busy, customer facing environment

If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

**What we’ll offer you**
- Pension scheme
- employer contributions can be up to 6%
- Annual discretionary bonus
- Supporting your health and wellbeing
- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
- 28 days holiday, increasing with service
- Free car parking on site and when you go on holiday We offer a range of other benefits

**Why EDI?**

Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.

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