Passenger Service Agent

2 weeks ago

Lancashire, United Kingdom Condor Ferries Ltd Full time

We have an exciting opportunity for Passenger Service Agents to join our Operations department at Condor Ferries based at Portsmouth Port. This role forms part of a fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience.

**The Role**

We are looking for motivated individuals who are passionate about delivering excellent customer service, eager to learn and able to share our TRUE Values.

In this role you will be working in our Contact Centre team and our Port locations with our passengers and Travel Partners. You will assist our customers with all their travel needs, from finding the perfect sailings, checking them in, to updating them with vital information and more.

In addition, you will assist with resolving any pre-travel complaints or dissatisfaction whilst maintaining the highest standards of professionalism in all interactions to create a positive image of the product and the company.

To be successful in this role you will have excellent communication and administrative skills with the ability to plan and prioritise work according to business needs. Maintaining product and brand knowledge, along with being aware of the business commercial focus, ensuring revenue is maximised through upgrading, cross selling and providing additional products and services.

You will be computer literate and able to remain calm and professional in a pressurised environment whilst ensuring you meet the required deadlines.

Full time shifts involve working 8.5 hour shifts across 5 days a week including weekends. Early starts will be required. However, we recognise that flexibility is key, and we want you to achieve the work life balance you need to succeed, and we are happy to discuss your needs during interview.

**As a Condor Ferries colleague, you can enjoy a range of benefits from day one, including**:

- Discounts on duty free shop onboard
- Unlimited Concessionary Travel for your family and one nominated other
- 25 days of annual leave, plus bank holidays (pro rata for the period of the contract)
- Life Assurance
- Full uniform
- Full training
- Free secure parking On-site parking in Portsmouth
- STAR Awards and recognition for exceptional performance
- Access to WeCare employee support programme and workplace MHFA’s

**Salary**: to be discussed at interview.

**About You**

We look for a positive attitude, confidence, flexibility, a friendly disposition, and importantly a genuine passion to help others and to provide a quality service.

You’ll thrive in a role where no two days are the same, be that your roster, the team you work in, the passengers you face or the situations you deal with.

**Important details to know**:

- Reside within a reliable commute of Portsmouth International Port, or be willing to relocate

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