Pensions Administration Manager

Our client based in Belfast is seeking a qualified and experienced Administration Manager. You will be involved in a wide range of pension's administration, management and consultancy tasks. As administration manager you will have prime accountability forthe service delivery in terms of quality, profit and sustainability for an assigned Administration client portfolio as well as the day to day line management of the designated team**.**

Your role:

- Assisting or where appropriate leading the provision of pensions administration services for the assigned Administration client portfolio.
- Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable. Taking a proactive stance to gain an extensive knowledge of assigned client portfolio to ensureclient confidence, credibility and trust. Reacting to clients' needs in a positive manner, but maintaining the commercial interests of the business.
- Overseeing the project management of annual and ad-hoc projects such as renewals, benefit statements, pension increases, trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
- Involvement in the scrutinising of client work of other less experienced pensions administration team members. Signing out of ad-hoc and standard letters in response to customer queries.
- Disseminating information to team members on service delivery objectives and targets for assigned client portfolio. Presenting of technical matters at team meetings.
- Leading non-client activities, conducting internal audits, being alert to potential improvements in pensions administration processes, quality improvement and implementing changes.
- Identifying team objectives or other necessary changes in line with business needs, and actively implements appropriate course of action.
- Positively contributing to regular management meetings, implementing any recommendations or decisions made in terms of working practices, resourcing, efficiencies and dissemination of communications to more junior staff.
- Formal staff management responsibilities including areas such as; conducting appraisals, setting individual and team objectives, handling HR, performance management issues and recruitment related activities as and where required.
- Formal responsibilities for mentoring, training, coaching and developing of pensions administration team members. Ensuring adherence to company policies and working procedures.
- Forging strong working relationships with other departments/teams both internal and external to the Company in order to provide a total service to our clients. e.g. Pensions Accounts, Payroll, Administration and Business Support.

**The person**:
**Essential**

to any scheme
- Previous pensions administration experience of Defined Benefit schemes including leavers, retirements,
deaths, transfers, monthly processing and investment, benefit statements, scheme renewal and pension
increases. This role is likely to appeal to individuals with c. 6-7 years + experience although not exclusive
- Thorough knowledge of pensions legislation framework and demonstrable ability to remain informed of
changes to the framework
- Previous supervisory, leadership and management experience including performance monitoring,
appraisals, recruitment etc
- Third party pensions administration experience preferred, although strong all round experience within an
in house pensions department, which is not purely process driven will be considered
- Previous presentational experience is desirable to assist with client pitches, trustee meetings and account
development activities
- Able to demonstrate a numerical aptitude evidenced by work related experience or academic
achievements as listed below
- Previous project management experience would be required to perform pension administration project
based work
- IT proficient, in Microsoft Word, Excel, Outlook & PowerPoint

**Training/Education**
- Educated to a minimum of A Level or Degree or equivalent standard.
- Ideally a minimum of three C grades or above at A Level or equivalent qualification.
- Strong Maths and English GCSE or equivalent qualification - minimum grade B.
- Significant progression with/or have completed a relevant pensions qualification e.g. CPC/QPA/DPC/RPC/APMI (applicants deemed'qualified by experience' would be considered).