Research Associate/ Research Fellow in Ai-enabled Customer Service Analytics

2 weeks ago

Belfast, United Kingdom University of Ulster Full time

Research Associate/ Research Fellow in AI-enabled Customer Service Analytics

**Role**: Research Associate / Research Fellow in AI-enabled Customer Service Analytics

**Department**: School of Computing (BTIIC)

**Grade**: Appointment at Research Associate level - Grade 6/7 (£32,314 - £46,511 per annum) or Research Fellow level - Grade 8 (£47,874 - £49,279 per annum)

**Responsible to**: Principal Investigator (BTIIC)

**Campus**: Belfast

**(Fixed-Term until 31st March 2028 / Full-time)**

**Job Purpose**:

- This post is funded by Invest NI / British Telecom (BT) under the BT Ireland Innovation Centre (BTIIC). The overall BTIIC centre addresses research topics in future telecommunication networks and services with a particular emphasis on Artificial Intelligence for service provision and business processes in the general telecoms space and also more targeted areas in Internet of Things (IoT) and Cyber Security.
- The postholder will work closely with BT Engineering to facilitate downstreaming of BTIIC research into BT Engineering systems, services and products. They will work in collaboration with other Ulster, BT Research and BT Engineering members of the wider research team.
- The work will focus on next generation customer service analytics, creating plug-and-play solutions that are based on AI-enabled analysis of optical sensor data. Collaborating closely with our BT engineering teams, the research aims to develop prototypes and technology demonstrators that are sufficiently reliable and robust to be taken forward into customer products and services. This involves tasks such as system design, programming, implementation, and testing/verification in real-world deployments, ensuring the effectiveness of activity and behavioural monitoring in both home and public environments.
- Appointment for this post will be made at either Research Associate or Research Fellow level._

**Closing date: 17th February 2025 at 23:30**

**Job ID**:

- 034123

**Location**:

- Belfast

**Close Date**:

- 17-Feb-2025

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