Senior Adviser

**Overview**:
An exciting opportunity has arisen for a Senior Adviser within the Finance Operational Services team.

We are looking for an enthusiastic individual who has experience of working within a fast-paced service delivery team to join our busy teams.

Working within the Accounts Payable team the role will be responsible for supervising a small team of Accounts Payable assistants delivering an efficient service to a range of customers, ensuring targets, SLA’s and deadlines are met. The ability to takeforward and implement change is essential, to be responsive to the needs of our customers, and to support the process of rolling out system changes for this team.

**Role & Responsibilities**:

- Supervise, support and develop a team of Finance staff in liaison with the Team Leader. Undertake regular 1:1’s, ensuring appropriate development and training of the team to meet objectives and targets across the Finance Operations service.
- Monitor the quality of data submitted for processing, in accordance with agreed Customer and Cantium Business Solutions procedures, regulations and standards. Ensure that all customers receive the correct outcomes on time and that all notifications arecorrectly authorised. Act to address issues and areas of concern or patterns that may arise.
- Maintain relevant records as required ensuring the quality and integrity of data, adhering to GDPR and Customer standards. Retrieve data to support responses to enquiries, correspondence and reports, offer advice and solutions to provide timely resolutionor escalation as appropriate. Develop excellent knowledge and understanding of the systems used within the service, making suggestions for enhancing or improving processes where identified.
- Receive, allocate and monitor incoming workload daily via a Customer Relationship Management System to ensure work is completed timely, within set standards and within agreed SLA’s, whilst considering staff availability and other influencing factors.
- Actively keep up to date with relevant regulations, legislation and statutory requirements.Develop a full and thorough knowledge and understanding of policies and procedures, with the ability to provide interpretative advice when necessary.
- Take a leading part in projects and activities e.g. system development, process reviews, audits that enhance the running of Cantium Business Solutions as defined by the Cantium Business Solutions Management Team. Help to organise user acceptance testingand system development / process improvement activities. Represent Cantium Business Solutions at user groups.
- Participate in the recruitment and selection process for staff into Cantium Finance Operations, contribute to the planning and delivery of the Finance Operations induction and training programme for newly appointed team members and ensure the programmeis kept up to date.

**Package**:

- Minimum of 33 days holiday (inc. bank holidays)
- Generous contributory pension scheme.
- People focused culture with great communication and development opportunities.
- A wide range of workplace wellbeing services.
- Electric Car Scheme.
- Employee shopping discount scheme.

**Skills**:

- Excellent communication and systems skills, including Excel and Word.
- Excellent accuracy and attention to detail.
- Adept at dealing with confidential and sensitive information and dealing with complex queries providing interpretative advice and guidance.
- Establish excellent partnership working with Managers and other partners.
- Ability to take senior level responsibility within own team.
- High capability for managing own workload and that of others, delivering to tight deadlines and work under pressure.
- Ability to take on a lead part in projects and activities that will enhance the running of BSC and improve the customer experience.
- Ability to develop and maintain excellent working relationships with colleagues, to promote a flexible and supportive approach to team working and encouraging wider use of skills across the whole of BSC.