Transport Co-ordinator

**Company Information**:
Our company is one of Leicester's leading vulnerable transport providers. We are a family-run business with a small close team focusing on our service users' safe and comfortable transport. All our service users are acquired through contracts with our clients that range from the city and county council and various schools and trusts around Leicester and Leicestershire.

Our service users have a wide range of needs that may include physical, mental or medical challenges and can range from as young as two weeks old up to over 90 years old. Additionally, we provide escorted and non-escorted services.

We currently have a large fleet of transport crews that transport around many service users daily. Our fleet consists of different vehicles, from saloons to wheelchair-accessible vehicles.

We aim to continue to be the provider of choice for vulnerable passenger transport in Leicester and Leicestershire and grow our service user base and fleet.
- As a Transport Coordinator, you will be required to be a key contact point for our management, clients, and fleet of drivers and passenger assistants.
- You should be able to work as a team to carry out your job role in a professional manner and ensure the safety and welfare of the service user at all times.
- You will be assisting with coordinating our crews as they transport vulnerable children and adults, and you must demonstrate an ability to deal sensitively with their needs.
- You are required to be confident in taking telephone calls. Depending on the nature of the enquiry, you will either assist and manage it or pass it on to another appropriate staff member.
- You will need to have good stakeholder management skills to manage working relationships with Clients, School staff, Drivers and Passenger Assistants. You must be able to liaise with these stakeholders in a professional manner at all times.
- A good geographical knowledge of Leicester is preferential but not essential.
- You will need to learn to use our computer-based taxi software system to book new jobs, dispatch jobs, amend jobs, monitor and track crews as required. Full training will be provided.
- You will be required to assist in daily route planning and scheduling for job allocation to crews. You will need to ensure the assigned crew meet the specifications and requirements of the contracts assigned to them.
- You will need to work with crews to ensure they have all the necessary safety equipment needed for the contracts assigned.
- You should have had an Enhanced DBS check undertaken or willingness to undertake one.
- You will have to complete duties in accordance with company/client procedures and training. These include Health & Safety, Road Traffic Act, Safeguarding, GDPR, Code of Conduct, etc.
- You must understand and comply with data protection and information security guidelines. This involves keeping confidential information safe and ensuring information is only shared if required.
- You may also have to undertake other office-based admin duties as required.

**Skills/Experiences**

**Essential**:

- Honest and reliable
- Good level of commitment to client service and satisfaction
- Able to work as a team
- Excellent communication skills
- Good time management skills
- Sensitivity, understanding and ability to deal with service users with complex needs and from different backgrounds
- Good use of spoken and written English language skills
- Good Stakeholder Management

**Desirable**:

- Good geographical knowledge of Leicester and Leicestershire
- Previous experience working in the taxi industry or with taxi booking and dispatch systems
- Previous experience in route planning or a logistics background
- Previous experience working with vulnerable children and adults in a work or voluntary capacity
- Spoken language proficiency in Hindi/Gujarati/Punjabi or Somali (due to the nature of our fleet)
- A good understanding of computer systems, i.e. Word, Excel, Outlook and more.

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

Schedule:

- 10 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Leicester: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you happy to work shifts of 7am - 5pm (with a one hour lunch break and breaks in between)?
- Are you able to work at an office located in Leicester Monday to Friday? (Please note that this is not a remote working role)
- Are you authorised to work in the United Kingdom?
- Do you have any experience in logistics, fleet management or working with vulnerable people? (Please provide examples)

Work Location: In person