Senior Customer Complaints Administrator

2 weeks ago

Douglas, United Kingdom Zurich Insurance Full time

**Job title: Senior Customer Complaints Administrator**

**Location: Douglas, Isle of Man**

Do you have a passion for customer service and looking for a new challenge?

Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results?

If the answer is yes, then the Senior Customer Complaints Administrator position may be a great career path for you.

Don’t just take our word for it - read on to see for yourself

**Who are we looking for?**

As a Senior Customer Complaints Administrator, you will be supporting and resolving customer complaints and to ensure continuous improvement of the complaint’s framework and processes. Some of the key skills and experience we are looking for include:

- Excellent verbal and written communication skills.
- Ability to cope with various workloads and pressure.
- Self-driven, ability to meet deadlines.
- Collaborative, flexible approach to problem-solving and change.
- Ability to work with little or no supervision.
- Good organisational and time management skills with an emphasis on quality and the ability to work to deadlines.
- Naturally curious and inquisitive.
- A team player who can confidently interact with others but who is also able to work independently.
- Strong attention to detail and able to use own initiative as required.

**A bit more about what you will be doing.**
- Respond to customer complaints in an efficient and professional manner.
- Escalating customer issues with management when required.
- Adhering to a company’s policies and procedures when interacting with customers.
- Following up on customer calls to ensure that that customers are satisfied.
- Accurately understand clients’ requests and issues by confirming and clarifying information.
- Maintaining accurate customer records.

**Who are we?**

We are Zurich International Life

We support our fellow business units who provide life and savings products to markets around the world. Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.

We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.

This role is based in our state-of-the-art Isle of Man office alongside a further 300 employees at this location.

**Why Zurich?**

Aside from our fantastic office space, which we demonstrate in our video, we have a great benefits and reward package; here are just a few of the things that could be yours
- 25 days holiday plus an additional 3 days paid volunteering and buy and sell options
- 12% non-contributory pensions scheme
- Private medical cover
- Life cover
- Career development opportunities in the Isle of Man and wider Zurich business
- Talent Programmes to accelerate career paths
- Free car parking
- Flexible working
- Free monthly exercise classes
- Free fruit on a weekly basis

**Please take a look at the video for an insight into Zurich**:
**So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

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