Student Experience Administrator

**Student Experience Administrator - About the role**

We’re iO Academy, an award-winning technology training provider and coding bootcamp based in Bath. We’re looking for a motivated person with stacks of enthusiasm, an eye for detail and a talent for getting things organised to join our team as our student experience administrator.

We’re a growing company, and are looking for someone that will grow with us. More responsibilities would be available depending on experience and potential. We have a flat structure - we work together to share the responsibilities that managers traditionally have - so you’ll have plenty of support from the rest of the team and opportunities to carve your own path.

**Student Experience Administrator - key responsibilities**:

- Customer Service / Student Support
- Organising and running events (this may include occasional evenings and/or Saturdays)
- Facilities support: greeting visitors, monitoring and ordering supplies, and liaising with buildings manager
- Product awareness and knowledge - training will be provided
- Opportunities to support marketing and business development activities, including liaison with our industry partners.

**About you as a Student Experience Administrator**

You’ll be looking for a role that you can make your own, with plenty of opportunity to learn and gain new skills. You’ll enjoy meeting new people, have excellent interpersonal skills and be able to deliver great customer service in a friendly and professional manner. We’re a small team so a positive and proactive attitude are essential.

You’ll need to be happy multitasking, have good organisational and administrative skills and know your way around office computer systems. You don’t need to be a ‘techy’ person or know anything about programming but curiosity or interest in the industry is definitely a bonus.

Desirable experience/skills:

- Experience using Google docs or Microsoft Office
- Experience using EventBrite
- Customer service/ support experience
- Experience in events
- Knowledge of iO Academy products/courses.

**About iO Academy**

We were founded in 2015 to fill the need for more software developers in the UK. Since then, we’ve built a reputation for outstanding quality, and have been recognised as one of the **world’s** top coding bootcamps.

We train people of all ages and backgrounds, giving them the knowledge and support they need to land their first job as a software developer. We believe that careers in tech should be accessible to everyone and so it’s our mission to provide people with the training they need for a career they’ll love.

Our offices are based on beautiful Widcombe Crescent in Bath, just 10 minutes walk from the train station, with incredible views over the city. We pride ourselves on having created a fun and collaborative place to work with a strong sense of purpose. You’ll be working alongside our award-winning trainers and mentors in a relaxed team of people who love what they do.

Above all else we value transparency, collaboration, contribution and forward thinking. If you do too and want to help change people’s lives for the better, then get in touch.

**Benefits**

We have been growing steadily year on year, and offer a unique working environment, exciting opportunities to learn new skills and an excellent package of benefits, including:

- Personal training budget for self development plus a central pot upon request
- Enhanced pension contributions - complying with auto enrolment
- 25 days annual leave plus bank holidays, with the option to buy or sell annual leave after probation is completed
- Private health insurance
- Mental health support line and telephone based GP access
- Discount vouchers for goods and services
- Regular social events
- Cycle to work scheme including electric bikes.

**Location and hours**

**To apply**

Please note providing a covering letter gives you the opportunity to tell us how you meet our shortlisting criteria, with a little personality beyond just the facts of a CV

**STRICTLY NO AGENCIES**

If this role isn’t for you, but you like the sound of working at iO Academy please keep checking our website for more great opportunities coming soon.

**Job Types**: Full-time, Permanent

**Salary**: £21,300.00-£25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: One location