Repeat Prescription Coordinator

The post holder will provide confidential administrative support to the Repeat Prescription Hub.

They will provide a telephone service and reception duty at all required times, ensuring that enquiries are dealt with efficiently in a polite and professional manner. The post holder will provide a prescription ordering service for patients.

They will be expected to work independently, managing their own workload within defined policies and procedures, with someone available for reference.

This is a fixed term post for 12 months to cover the needs of the service

The post holder will be responsible for managing calls to the Repeat Script Ordering Service this will include the responsibility for determining the repeat prescription requirement for individual patients. The post holder will be responsible for accessing patients GP records and selecting the correct medication, dose and quantity, printing and processing prescriptions ensuring they are sent to GP practices for signing whilst ensuring confidentiality and data protection are maintained. Acting as the front line contact for patients in a high demand environment, and managing requests for repeat medication which may include complex treatment regimes, the post holder will be required to use highly developed critical thinking and analytical skills to determine the appropriateness of the requests being received, before acting on the requests and producing the prescription.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

**We live by our core values**:
We listen, learn and improve

We treat everyone with respect

We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Service Delivery
- To carry out telephone and reception duties in a polite and courteous manner having

an awareness of customer care needs.
- To receive telephone prescription request from patients, prepare and make notes

using the appropriate GP system. This will include requesting prescription information
from the patient to ensure appropriateness of the prescription request. Requests that
cannot be processed will be escalated to the Lead Technician for review where
necessary.
- Print prescriptions using the GP clinical system to a high degree of accuracy and ensure

timely delivery to appropriate GP practice for authorisation.
- To keep appropriate records of all prescriptions printed and delivered and the means

of delivery.
- To liaise with, and inform GP’s and Pharmacies of changes to prescriptions and ensure

patients are kept informed and provided with updated information.
- To respond to enquiries from GP’s, Patients, care homes, social workers and

Pharmacies regarding prescriptions.
- With the Lead Technician, be responsible for the maintenance and management of the

prescription databases ensuring accurate and timely updating of key information that
is stored securely and compliant with General Data Protection Regulation (GDPR).
- Propose and implement ways to encourage patients to take responsibility for their

repeat prescription ordering, and to highlight waste issues.
- To provide simple health information advice in line with NHS policies and service

protocols and approved sources.
- To process confidential/sensitive patient information on behalf of the Repeat

Prescription Hub team