Office Administrator
2 weeks ago
**Office Administrator / Service and Maintenance Controller**
We are a Loughton based Electrical and Security contractor recruiting for an Office Administrator to provide office administration and coordination within the service department.
**Main responsibilities**:
Answering calls for the service department.
Logging, recording, and Managing calls outs including those that require access booking.
Monitoring and Managing jobs on the internal systems to ensure they are issued to engineers or subcontractors.
Despatching customer calls to engineers and contractors.
Booking access with customers for engineer visits.
Raising purchase orders to contractors for call outs or suppliers for equipment.
Managing the engineers’ diaries and daily route planning.
Receive engineer requests for training, tools, etc. and pass to the relevant supervisor
Managing and booking PPM’s (planned preventative maintenance).
Creating and issuing of O&M documentation.
Reporting on jobs logged and engineer visits attended.
Run, populate & manage reports for the Maintenance division within AIS.
Attend office or onsite meetings if required.
Assisting with engineer/operatives’ timesheets.
General administration duties that may also be required, i.e. scanning/filing or any reasonable request by Management or Directors.
**Areas of responsibility/accountability**
Liaise with other Departments within the business to help ensure the smooth and efficient passage of high-quality information and data.
To help maintain (and improve) all of the companies procedures in accordance with the Health & Safety, Quality Management and Operational Systems.
Meet company KPI’s.
**Key Interfaces**
Field Service Engineers, Contractors, Maintenance Manager, Stores, Operations Administrators, Accounts, Credit Control, Security/Electrical Management and company Directors.
Contracted and Non-contracted Customers and Managing Agents.
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£30,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Loughton, IG10 3TS: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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