Emergency Team Member/ Call Handler

2 days ago


Syston, United Kingdom FloGas Full time

**Job Title: Emergency Team Member / Call Handler**
**Salary: £22,697.00 per annum**
**Location: Leicester**

**Hours: 37.5hrs**

Flogas Britain LTD are recruiting for an Emergency Team Member / Call Handler to join our team in Leicester. As an Emergency Team member you will play a pivotal role in effectively handling all calls, processes and administration during their shift in relation to DCD (driver controlled delivery). You will effectively liaise with team members and other departments within Flogas relating to DCD and assist with the administration of the Emergency team operations, including allocation of work to engineering resource

**The Role**
- Call handling for DCD (Driver controlled delivery)
- Operating of system for control of DCD
- Ensuring the timely processing of completed paperwork
- Ensure work is completed to agreed department SLA
- Assistance with administration functions of Emergency Team

**About You**
- Be able to build strong working relationships
- Competent telephone skills
- Have good interpersonal skills and be able to communicate to Flogas employees on all levels
- Be able to communicate with customers directly, handle and champion any issues that might arise
- Have a basic understanding of Microsoft Office packages

**Benefits**
- Holiday 25 days plus bank holidays with the opportunity to purchase up to an additional 5 extra days
- Access to dedicated benefits site offering hundreds of discounts scheme & cashback at retailers/restaurants
- Death in Service
- Contributory Pension Scheme
- 24/7 free and confidential support and assistant line
- Health Plans and Wellbeing Support

**The Company**
Flogas is a leading supplier of domestic LPG (Liquefied Petroleum Gas) who have more than 35 years’ experience providing reliable, affordable energy solutions to homes across the UK. It is a highly successful business that places its people at the heart of the organisation.
Join us, and you’ll put all your talents to good use developing your career with a growing national brand.
At Flogas we are an equal opportunities employer and are committed to ensuring our colleagues feel engaged, motivated and proud to work for Flogas.

**Job Types**: Full-time, Permanent

**Salary**: £22,697.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends



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