Shift Supervisor

1 day ago


Lancaster, United Kingdom The Royal Hotel & Bar Full time

Duties will include:

- **Greeting customers on arrival**:

- **Delivering exceptional service** - Exceeding the expectations of customers throughout their visit. This includes serving customers, taking bookings, providing recommendations, and responding to any hotel and general queries promptly
- **Resolving issues** - Handling customer queries and any issues that may arise
- **Liaising with other teams** - Working closely with team members in other areas of the business, to create a seamless experience for the customer, e.g. hotel staff
- **Quality assurance** - Establishing standards for customer services and ensuring all staff members are achieving those standards

Skills required:

- **People skills**:Excellent interpersonal skills and the ability to make guests feel welcome and well cared for
- **Teamwork**:The ability to work closely with other team members during a shift, and, if in a management position, to manage a group of staff
- **Negotiation**:Addressing guest complaints/queries efficiently and effectively to ensure overall customer satisfaction
- **Organisation skills**:Being able to multi-task and juggle competing priorities throughout a shift
- **Beverage knowledge**:Detailed knowledge of any specific food or beverage function related to the role
- **Bar operations knowledge**:Understanding of how hospitality venues run on a day-to-day basis including staffing, opening and closing routines, and cleaning protocols

Part-time/full-time hours: 20 - 45 per week

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 - 45 per week

**Salary**: £10.50 per hour

**Benefits**:

- Casual dress
- Employee discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekend availability



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