Operations Assistant

1 week ago

Prestwick, United Kingdom Brooklyn Travel Full time

GolfKings, part of the Brooklyn Travel Group, is looking to recruit an Operations Assistant to support their growing business.

The role will be based in our office in Ayr. The primary responsibility will be interacting with customers to ensure that they are looked after throughout their booking journey. This will involve a variety of tasks including balance payments, queries, and amendments to existing bookings, ensuring API is passed to airlines, liaising with our resort partners regarding requests and providing a concierge style service to clients to offer ancillary products.

- Possess excellent written and verbal communication skills
- Have strong customer service skills
- Be enthusiastic, driven, and adaptable to a variety of roles

Essential details:

- Hours are Monday-Friday 9am-5.30pm with the occasional requirement to work a Saturday 9am-5pm on a rota basis
- Proposed start date to be agreed

**Tasks**:

- Managing Customer Services Zendesk inboxes and diary
- Chase clients for API information then input into ISell and any relevant reservations system
- Provide our ground handlers with clients’ flight details
- Send balance reminders/chase outstanding balances through reservation system
- Process balance payments made by telephone/bank transfer and send clients documentation
- Deal with schedule changes from airlines, update reservation and contact clients accordingly
- Contacting clients with pre travel calls to check for any changes, offer pre-booked seats and any other services they may require
- Liaise with sales agents on any booking/administration queries
- Deal with supplier payment queries as flagged, contacting suppliers to get invoices which match the system
- Contact clients upon their return from holiday to gain feedback to enhance the services we offer
- Acknowledge any complaints and action as appropriate
- Complete ticketing procedures for clients

** Company Overview**:
Brooklyn Travel Group is one of the UK's fastest-growing travel companies, bringing together a family of award-winning specialist travel brands under one umbrella. Since our formation in 2018, we've built a reputation for delivering exceptional holidays through world-class service and a commitment to quality at value-for-money prices. Our diverse portfolio includes some of the most respected names in specialist travel, from Stewart Travel - our flagship Scottish agency chain crowned UK's Best High Street Travel Agency for three consecutive years - to luxury specialists like Villa Select and Destinology, alongside cruise experts CruiseKings and Scotland's Cruise Centre, golf holiday specialists GolfKings, USA and Canada travel experts North American Travel Service and My Canada Trips, Canterbury Travel (the UK's leading Lapland holiday provider) and flights specialists Faremine. With over 120,000 passengers traveling with our brands annually, Brooklyn Travel Group offers an exciting opportunity to be part of a dynamic, growing organization that's making a real impact in the travel industry through specialist expertise and award-winning service excellence.

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