Desktop Support Specialist

Company Overview:
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services

Job Overview:
Provide L2 end-user helpdesk/desktop support for Milestone client focusing but not limited to the EMEA region. This will include, but is not limited to, purchasing, imaging and provisioning hardware, troubleshooting PC hardware and software issues and end user support. This person must be able to work independently in an extremely fast paced and dynamic corporate environment, have a positive attitude with excellent customer service skills.

This role reports to the Senior Manager IT Services EMEA.

How You Will Make An Impact:

- Provide IT support services for all client employees
- Purchase hardware, manage inventory, provision and deploy end user devices
- Document, resolve, and /or escalate issues in a timely and appropriate manner to higher level staff
- Responsible for all aspects of user setup, user accounts, system patching, antivirus, system imaging, mobile services, video conference, printers/copiers/phone systems and general company hardware/software.
- Track and maintain IT hardware and software inventory
- Provide before and /or after hours and weekend on-call support if needed.
- Collaborate with global teams for troubleshooting and new projects
- Event support, webinars and recordings as well as onsite IT support during events

What You Will Need To Succeed:

- Maintain productive and professional relationships with users and IT customers. Strong “service oriented mentality” is a must. Excellent communication/interpersonal skills and willingness to learn and cross train with other IT staff members.
- Hands on experience supporting computer based systems and peripherals
- Recent hands-on technical experience with Windows 10, Mac OS, JAMF (Cloud), G-suite, system imaging, vpn software, mobile devices and supporting remote staff.
*Travel to EMEA PANW sites will be required*

Preferred Qualifications:

- Programming experience (preferably Python)
- Basic Networking principles
- Certified ITIL Foundations, or equivalent experience (preferably Problem management)
- Experience with Cloud computing
- ServiceNow experience

Our Commitment to Diversity & Inclusion:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site._