Customer Services Coordinator

4 days ago

Clitheroe, United Kingdom Trutex Full time

We are seeking a Customer Service Coordinator to support our International Team. The role will be based at our Head Office, in Clitheroe; The role of Customer Services Coordinator is designed to support the growth of sales through our retail and wholesale business. The role is responsible for supporting the relationship between the company, customers and third party suppliers and retailers.

**About the Role**:

- Responsible for carrying out internal processes to onboard customers, including schools and retailers, on to our company system, including data upload, corresponding documentation and contracts
- Attending and contributing at regular stock review meetings
- Responsible for generating reports for internal and external customers
- Responsible for communication with customers and third party suppliers & retailers
- Responsible for updating and maintaining customer records on our internal customer management system
- Responsible for being the first point of contact for customers and third party suppliers & retailers for specific sales channels, including placing, checking and sign off of orders
- Responsible for liaising with our internal departments, specifically Warehouse, to expedite customer orders
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the Companys offerings
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail
- Working knowledge of customer relationship management (CRM) tools
- Ability to work well in a team
- Multitasking skills and good organisational abilities
- In-depth knowledge of customer relationship management (CRM) principles
- Ability to work calmly under high-stress situations
- Previous experience of working in fast paced Customer Services environment is desirable.

**Benefits**:

- Competitive salary based on experience
- Monday to Friday 34.25 hours, early finish on Fridays
- 33 days annual leave entitlement
- Holiday purchase scheme
- Auto-enrolment pension scheme
- Free car parking
- On-site pilates classes*

**About Us**:
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of Schoolwear and Sportswear for school children.

As a trusted supplier, we provide quality garments to schools across the UK and around the world and were proud of the long-lasting relationships we build with customers.
- at a nominal cost

  • Customer Service Advisor

    1 week ago

    Clitheroe, United Kingdom Dometic Full time

    **_Purpose of the Role_** Cadac Leisure Ltd t/a Cadac UK is looking to recruit a permanent Customer Service Advisor to their small, dedicated team. As a Customer Service Advisor, you will become a direct point of contact for our customers, responsible for delivering high levels of service and satisfaction following specified internal policies and...

  • Customer Service Lead

    2 days ago

    Clitheroe, United Kingdom Skipton Building Society Full time

    Hours: The role of Customer Service Lead is a permanent position working 36 hours per week across Monday to Saturday to cover opening hours of the branches. The role covers the multisite of Clitheroe and Barnoldswick and we need someone who can be flexible to work in both locations as business demands. This will be discussed in more detail at interview...

  • Customer Service Consultant

    1 week ago

    Clitheroe, United Kingdom Skipton Building Society Full time

    **Job Introduction** If you arebrilliant with people and have an enquiring mind you have the opportunity tojoin something special. We’re looking for someone to join our team and becomeone of the faces of Skipton in your area. Skipton are the fourth largestbuilding society andwe are looking for a Customer Consultant in your localbranch. **Main...

  • Practice Coordinator

    4 days ago

    Clitheroe, United Kingdom Alto Hearing Full time

    **Practice Coordinator - Audiology Clinic (Clitheroe)** - Job Share: Monday - Friday - 2/3 days per week_ We’re an established independent audiology provider known for delivering high-quality hearing care with a personal touch. We’re now opening a brand new clinic in Clitheroe and are looking for a friendly, organised, and motivated Practice Coordinator...

  • Customer Service Administrator

    2 days ago

    Clitheroe, United Kingdom Lambert Leonard & May Lancs - Farm Vets Full time

    We are looking for a positive and pro-active Customer Service and Admin professional to join our team. Located at our site in Clitheroe you will join the part of our team that organises the schedules of our remotely based TB testers. Managing a database of farmers requiring regular TB testing you will arrange appointments and plan routes for our vets to...

  • Customer Service and Returns Assistant

    2 weeks ago

    Clitheroe, United Kingdom LANX Full time

    **TITLE** CUSTOMER SERVICE AND RETURNS ASSISTANT **OVERVIEW** To provide fantastic customer service to all our online customers. **ABOUT LANX** LANX is a rapidly growing Lancashire based footwear brand. We take great pride in producing quality footwear for both men and women. Since launching on a local market stall in 2018 we have enjoyed rapid growth;...

  • Cook and Guest Services Assistant

    1 week ago

    Clitheroe, United Kingdom DBE Services Ltd Full time

    Whalley Abbey is a Retreat and Conference House which is owned by The Diocese of Blackburn within The Church of England. It is situated within the ancient ruins of a medieval monastery with extensive grounds and gardens which are open to the public 365 days of the year. - **Main Responsibilities**:_ - Prepare and cook breakfast for guests. - Know and follow...

  • Days Customer Service Assistant – Primrose Service Station, Clitheroe

    2 weeks ago

    Clitheroe, United Kingdom The Kay Group Ltd Full time

    Days Customer Service Assistant – Primrose Service Station, ClitheroeDue to petroleum licensing regulations applicants MUST be 18 years of age or above.16 hours per week, 2 x 8 hour shifts, 7am-3pm and 3pm-11pm. Hours are a mix of shifts over a 7 day week.Pay£12.50 per hour.Employee Benefits15% Off In Store, 5p per litre off fuel, Loyalty Bonus, Cycle to...

  • Wedding and Events Coordinator

    1 week ago

    Clitheroe, United Kingdom James' Places Full time

    We are currently recruiting for a Wedding and Events Operational Coordinator to join the team a Mitton Hall. The role will maximise revenue opportunities in the areas of weddings, conferences and events by driving sales leads and increasing conversions. **About the Job** You'll be responsible for creating and pursuing sales leads for weddings, conferences...

  • Retail Customer Service Representative

    4 days ago

    Clitheroe, United Kingdom William Hill Full time

    People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home. - If you’re a people person, you’ll love working in William Hill. What’s more, we’ll give you great training and plenty of incentives to keep...