Customer Service Advisor
2 weeks ago
**Proposed Interview Date: Week Commencing 17 March 2025**
**Closing Date: Sunday 9 March 2025**
**Contract Type: Temporary until 31 January 2026**
**Salary: FC4 £24,890.91 - £27,087.17**
**Working Pattern: 36 hours per week**
**Location: Methil Customer Service Centre**
**Supporting Statement**
**Job Details**
Our Customer Service Advisors provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses.
They work in a variety of roles across our Customer Service Centres, Contact Centre and Scottish Welfare Fund team.
These roles will be specifically for our face-to-face service, based in our local Customer Service Centres. Successful applicants will be trained in a wide range of Council services and related public services.
A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.
**The Person**
- You should have excellent customer care skills, display empathy and understanding, have ability to listen carefully, respond flexibly and sensitively to people dealing with a variety of needs.
- You should have good literacy and numeracy skills, as well as attention to detail and accuracy and the ability to use multiple IT systems; data entry, track enquiries and data retrieval to resolve customer enquiries.
- Experience of prioritising workloads and managing time is essential.
- You should display a positive, pro-active approach and a commitment to continuous professional development.
- You should be able to work together as part of a team and display a flexible attitude to work and change as you will be required to work in various offices within the area.
- Also desirable is a knowledge of a wide range of Council services and related public services.
**Further Information**
- **Role Profile -**When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
- **How We Work Matters -**Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
- **Employee Benefits -**Employees have access to a benefits package that offers discounts on a wide range of products and services.
- **Directorate Information -**Council Department information
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