Customer Service Advisor

2 weeks ago


Methil, United Kingdom Fife Council Full time

**Proposed Interview Date: Week Commencing 17 March 2025**

**Closing Date: Sunday 9 March 2025**

**Contract Type: Temporary until 31 January 2026**

**Salary: FC4 £24,890.91 - £27,087.17**

**Working Pattern: 36 hours per week**

**Location: Methil Customer Service Centre**

**Supporting Statement**

**Job Details**

Our Customer Service Advisors provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses.

They work in a variety of roles across our Customer Service Centres, Contact Centre and Scottish Welfare Fund team.

These roles will be specifically for our face-to-face service, based in our local Customer Service Centres. Successful applicants will be trained in a wide range of Council services and related public services.

A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.

**The Person**
- You should have excellent customer care skills, display empathy and understanding, have ability to listen carefully, respond flexibly and sensitively to people dealing with a variety of needs.
- You should have good literacy and numeracy skills, as well as attention to detail and accuracy and the ability to use multiple IT systems; data entry, track enquiries and data retrieval to resolve customer enquiries.
- Experience of prioritising workloads and managing time is essential.
- You should display a positive, pro-active approach and a commitment to continuous professional development.
- You should be able to work together as part of a team and display a flexible attitude to work and change as you will be required to work in various offices within the area.
- Also desirable is a knowledge of a wide range of Council services and related public services.

**Further Information**
- **Role Profile -**When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
- **How We Work Matters -**Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
- **Employee Benefits -**Employees have access to a benefits package that offers discounts on a wide range of products and services.
- **Directorate Information -**Council Department information


  • HSE Advisor

    1 day ago


    Methil, Fife, United Kingdom NAVANTIA UK Full time

    Company Description Navantia UK is a UK incorporated company, subsidiary of Spanish Navantia, created to work with UK industrial partners in shipbuilding, defence and in offshore wind energy. With a history that goes back more than 300 hundred years, Navantia is a world reference in the design, building, integration and life cycle support of state-of-the-art...


  • Methil, United Kingdom Bayne`s the family bakers Full time

    **Senior Sales Assistant - Methilhill** - **You will be given various shifts - which will change week to week, and will include weekends - between 5.30am and 5pm - any 5 days from 7.**_ **39 hour contract **_(although additional hours may be available)._ **£10.97 per hour plus exceptional benefits package (see below).** **Who we are** At Bayne's we are...


  • Buckhaven and Methil, United Kingdom Coop Full time

    **Customer Team Member** - Location: 285 Methilhaven Road, Metillhaven, Methil, KY8 3HP- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (from 6.00am), afternoons, late evenings (untill 10.00pm) and weekends, to be discussed at interview - Full, paid training...

  • Stephens Bakery

    7 days ago


    Methil, United Kingdom Wm. Stephen (Bakers) Ltd. Full time

    Retail Assistant We’ve got an exciting opportunity for a friendly, dependable, and enthusiastic individual to join our award-winning team as a Retail Assistant. Job: Retail Assistant Hours: 8 Hours - flexible shifts over midweek and weekends Location: Leven, Turpie Road, KY8 4FW Please note - This role requires weekday and weekend availability, so it’s...

  • Clerical Assistant

    2 weeks ago


    Methil, United Kingdom Fife Council Full time

    **Proposed Interview Date: Week Beginning Monday 6 January 2025** **Closing Date: Sunday 15 December 2024** **Contract Type: Permanent** **Salary: FC3 £23,576.91-£24,890.91 **(Pro rata)** **Working Pattern: 36 Hours per week (Monday - Friday), 39 weeks per annum** **Location: Methilhaven Nursery, Kirkland Parade, Methil **Purpose and Values of...

  • Pharmacy Dispenser

    1 day ago


    Methil, United Kingdom Boots Full time

    Summary Job Reference: - 224708BR Methil, Ajax Way Permanent 37.5 hours per week **The hourly rate for this role is £11.64, and up to £12.88 across selected locations within London.** **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Dispenser you’ll be part of helping patients...


  • Methil, United Kingdom Glacier Energy Services Ltd Full time

    **Job Title: Equipment Storesperson** **Reports To: Head of Operations** **Location: Methil (some driving involved)** **Main duties and responsibilities** - Responsible for managing the Glacier Inspection Services (GIS) stores on a daily basis - Responsible for the function checking of NDT equipment (training can be provided) - Responsible for checking...

  • Early Years Officer

    1 week ago


    Methil, Fife, United Kingdom Fife Council Jobs and Careers Full time £30,691 - £33,726

    Proposed Interview Date: Week Commencing Monday 1 December 2025Closing Date: Sunday 23 November 2025Contract Type: PermanentSalary: FC6 £30, £33, Pro-Rata)Working Pattern: 18 hours per week (Wednesday to Friday 07:45-14:15)Location: Methilhaven Nursery, MethilPurpose and Values of Education DirectorateThe Education Directorate is committed to Improving...

  • Painter

    1 week ago


    Methil, Fife, United Kingdom NAVANTIA UK Full time £20,000 - £40,000 per year

    Company Description Navantia UK is a UK incorporated company, subsidiary of Spanish Navantia, created to work with UK industrial partners in shipbuilding, defence and in offshore wind energy. With a history that goes back more than 300 hundred years, Navantia is a world reference in the design, building, integration and life cycle support of state-of-the-art...

  • Hotel Receptionist

    2 weeks ago


    Buckhaven and Methil, United Kingdom The Old Manor Full time

    As Hotel Receptionist, you are the first and last point of contact for our guests, and your friendly welcoming attitude, is one the key part to making our guests stay as memorable as possible. Hotel Receptionist responsibilities: Include check-in/ Check-out Verifying reservations, Ensuring payments and folios are balanced Arranging a number of guest...