Front of House Associate

1 week ago

Carlisle, United Kingdom Rose Castle Company Full time

**Job Summary**

Key Responsibilities:

- Providing excellent customer service to guests.
- Welcoming guests upon arrival and check-in procedures.
- Serving food with confidence and care.
- Assisting with bartending duties as required and serving a variety of beverages, including alcoholic and non-alcoholic drinks, while adhering to licensing laws.
- Food handling and kitchen assistance.
- Maintaining stock levels of food and beverage supplies, reporting any shortages to management.
- Using the EPOS system (Lightspeed) to accurately record customer orders and take payments.
- Playing a part in ensuring that Rose Castle is clean, tidy and well-presented.

What we are looking for:

- A warm and friendly manner with a wide variety of guests
- A positive, can-do attitude and a willingness to support all aspects of castle operations.
- Initiative and the ability to work independently.
- Reliable and enthusiastic team player.

Why Rose Castle?
- Work at a breath-taking heritage venue with a meaningful mission.
- Be part of a supportive, values-driven team culture.
- Enjoy variety — no two weeks are ever the same.

Points to note:

- Casual and part-time contract basis with rate of pay depending on experience including pro-rata holiday allowance.
- Hours vary each week, select your shifts via the online platform Rota One.
- Able to commute to Rose Castle, Dalston, as public transport is not available to the rural location.
- Free parking on-site.
- Our current available roles require an ability to lift and move furniture with assistance or independently in a safe manner e.g. banqueting tables, chairs.

**Requirements**:

- Previous experience in a customer service role is preferred but not essential.
- Excellent communication skills with a friendly demeanour.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong organisational skills and the ability to multitask effectively.
- A team player who is willing to support colleagues as needed.
- Flexibility to work various shifts, including evenings and weekends.
- Knowledge of food safety regulations is an advantage but not mandatory as training will be provided.

Join us in delivering outstanding service that leaves a lasting impression on our guests

**Job Types**: Part-time, Temporary, Zero hours contract

Pay: From £12.21 per hour

**Benefits**:

- Company events
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: RCCFOHA

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