Receptionist

**Partington’s Holiday Parks is family owned and operates 6 holiday parks across Lancashire, Lake District and The Yorkshire Dales. Set on the southern bank of the River Wyre, six miles from Blackpool, Windy Harbour Holiday Park offers a mix of touring pitches and luxury holiday homes to both hire and buy and is a Visit Lancashire Partner.**

**Role**:Receptionist

**Location**:Windy Harbour Holiday Park

**Hours of Work**: 35 hours per week, weekend availability is a requirement

**Benefits include**:

- Uniform provided
- Employee discount - 25% off holidays with the Partington Group
- Employee discount - Local Attractions Discount Scheme
- Employee discount - 10% off at Walterz Entertainment Centre
- Pension scheme
- Discounted food
- Wellness programmes
- Bonus schemes
- Ongoing training and development
- Birthday Treat - Additional days annual leave
- Refer a friend scheme
- Team events
- Use of leisure facilities across the Parks
- Loyalty leave

**What we need from you**:

- Check-in guests as they arrive at the park. Ensure all documentation both electronic and hard copy is completed by the guest and all park information is explained to make sure the guest is aware of all facilities.
- Manage both digital and hard copy filing systems for all guests.
- Answer the telephone in a professional and timely manner, addressing queries and directing external calls to the correct department.
- Ensure that messages or enquires are conveyed promptly, accurately and efficiently.
- Provide guest support when required to ensure that all guests questions/queries are addressed in a timely and professional manner.
- Upsell facilities and services offered by the Park.
- Greet all contractors/visitors to the Park and ensure that they are signed in and directed to the correct department.
- Ensure that keys are held securely and that all security procedures are followed with regards to the issuing and returning of keys.
- Check-out guests ensuring that all outstanding charges are processed and that any keys are returned in line with procedure.
- Undertake a detailed handover to the next Receptionist on shift by way of the Shift Handover diary.
- Ensure that all procedures relating to the handling of cash and payments are followed and any anomalies reported immediately to the Head Receptionist/Senior Manager.
- Ensure the Reception area is maintained clean and tidy at all times, displaying a professional image to all visitors.

**Skills, experience and qualities you will need**:

- Receptionist experience in a similar role
- Full, preferably clean, driving licence
- The ability to demonstrate our company values at all times, FUN,FAMILY & FRIENDLY

**Important Information**
- Applicants must be able to produce right to work documentation.
- Successful applicants will also be required to undertake a basic DBS check and DVLA licence check.

**Job Types**: Full-time, Permanent

Pay: £12.25 per hour

Expected hours: 35 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Every weekend
- Overtime
- Weekend availability

Application question(s):

- Do you know anyone who currently works for Partington's?
- This role requires weekend working, is this something you are happy to commit to?
- Are you able to reliably commute to Windy Harbour Holiday Park (FY6 8NB)?

**Experience**:

- Receptionist: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: WH RECEP APR24