Out of Hours Coordinator
5 days ago
At Dale Care, we're looking for a dedicated individual to join our team as a Out Of Hour Care Coordinator. As a vital part of our Teesside team, you'll play a crucial role in managing our multi-line switchboard, handling queries from carers, service users, and external bodies. This position isn't solely home-based; it also involves office-based work.
Our commitment to delivering high-quality care means you'll need to demonstrate excellent communication and customer service skills at all times.
**Essential requirements**:
- Strong IT skills
- Excellent communication skills
- Outstanding customer service skills
- Experience managing a busy workload
- Ability to work autonomously
- Ability to analyse situations and make timely decisions
**Desirable**:
- Call centre experience
- Previous experience in the care sector
- Ability to prioritize tasks effectively
- Capacity to remain calm under pressure
**Salary**:
Weekends**:£14 per hour**
Weekdays**:£11.44 per hour**
**Hours of work**:
- **weekend on and weekend off 2pm till 1030pm Saturday and Sunday**:
- **weekend on and weekend off 6am till 2pm Saturday and Sunday, 2pm till 1030pm Saturday and Sunday the next fortnight**
**Job Types**: Part-time, Permanent
Pay: From £11.44 per hour
Expected hours: 16 - 30 per week
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
- Weekends only
Application question(s):
- Do you have access to your own vehicle ?
- Please Provide your Post Code
**Experience**:
- Care: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Harltepool, TS24 7BY
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