Senior UX Generalist, Global Functions Technology

**Overview of Citi**:
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

We are seeking a creative and talented UX senior generalist (research and design) to join our growing UX organization, helping to deliver exceptional, intuitive, and joined-up experiences for Risk Management, Compliance, Finance and HR systems, which are used by hundreds of thousands of Citi employees every day.

You will join the elite GFT Central UX team, which has responsibility for leading UX across the organization - driving standards, enabling, empowering and educating UX staff, and stepping into hands-on strategic projects as needed.

The central team takes the lead on standards, best practices and tooling for the organization, and you will have a role in shaping and developing these standards, as well as reaching out into global UX and development teams to give expert support and guidance on standards, practices and tools.

The team also has capacity to step into high-profile projects, partnering with product, business and technology to understand the problem space, using co-creation and workshops to formulate solutions, and then creating intuitive and delightful UX designs that create best-in-class experiences for our clients.

There is significant opportunity to bring your own style and creativity into this role, along with the chance to work in an varied and innovative environment.

**Responsibilities**:

- Lead meetings with users, product and technology to understand project requirements
- Generate UX research, lead information architecture and user journey design
- Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics
- Work closely with users, stakeholders, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
- Perform relevant testing to validate and inform design decisions
- Create wireframes, prototypes, and high-fidelity designs using Figma, along with our established Design System
- Use and contribute to the approved design system
- Contribute to design standards and best practices
- Perform detailed handover to development teams, ensuring they have all they need to implement the designs
- Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
- Keep up to date with the latest UX practices, innovations, and tools
- Ensure all designs comply with ADA/WCAG standards for accessibility
- Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
- Help to train, support, and develop junior team members
- Confidently challenge the status quo, encouraging all involved to address root causes to ensure the best outcome for users
- Contribute to the wider UX community of practice
- Identify and articulate design and technical conflicts between colleagues and/or local stakeholders and help to resolve these.
- Promote the value of UX within the wider organization

**Required Skills, Experience and Competencies**:

- Significant proven relevant experience
- Strong attention to detail, analytical skills and problem-solving
- Significant experience on complex, enterprise-scale design projects
- Excellent communication and presentation skills
- Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
- Experience in using/creating design systems
- At least one formal UX Qualification

**Desirable Skills, Experience and Competencies**:

- Keen interest in, or knowledge of, banking or finance
- HTML/CSS Development Skills Participation in external UX groups or communities

**What We Offer**:
We work hard to have a pos